The Industrial Evolution

Get ready to see these go-between jobs automated out of existence

I RECENTLY TOOK A TRIP from New York City to Los Angeles, which required me to interact 29 times with an “intermediary”—a professional go-between.

My first stop was a human bank teller, since I needed more cash than the ATM would dispense. At the airport, two women slapped a label onto my suitcase and placed it on a conveyer belt. Then I went

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