At Facebook we get things wrong – but we take our safety role seriously | Monika Bickert
Our reviewing of difficult posts and images is complex and challenging. We appreciate the Guardian revealing how tough it is to get the balance right
Last month, people shared several horrific videos on Facebook of Syrian children in the aftermath of a chemical weapons attack. The videos, which also appeared elsewhere on the internet, showed the children shaking, struggling to breathe and eventually dying.
The images were deeply shocking – so much so that we placed a warning screen in front of them and made sure they were only visible to adults. But the images also prompted international outrage and renewed attention on the plight of Syrians.
The such as this gets a lot of things right. Reviewing online material on a global scale is complex, challenging and essential. The articles and the training materials published alongside this show just how hard it can be to identify what is harmful
