Everand Logo

Welcome to Everand!

  • Entrepreneur

    Keeping SoulCycle at a Sprint and Ahead of the Pack

    SoulCycle CEO Melanie Whelan talks about perfecting the customer experience, harnessing your team's talent and chasing a certain former president.
    by Stephanie Schomer Jul 01, 2017 5 minutes
    Source: Soul Cycle

    Melanie Whelan is not new to customer service. Before joining SoulCycle as COO in 2012 and moving into the role of CEO in 2015, she cut her teeth at Starwood Hotels and Resorts, Virgin America (which she helped launch) and Equinox Fitness. Now, in the increasingly crowded world of boutique workouts, Whelan is tasked with keeping SoulCycle ahead of the competition -- in the very industry it helped spawn. Her plan: Grow steadily from its 77 current studio locations, with an eye toward international domination; treat customers like family; galvanize her ever-expanding team; and of course, never forget where the company finds its soul.

    Related: Exercise. It's the One Thing Everyone Can Do to Get Ahead in All Things.

    You joined SoulCycle as COO back in 2012 before moving into the CEO role in 2015. You had been working at Equinox -- what

    You’re reading a preview, subscribe to read more.

    More from Entrepreneur

    Entrepreneur4 min read
    Daiso Industries Co., Ltd.
    According to the latest Global Innovation Index (GII), Japan is the 13th most innovative country in the world and the fourth most in its region. Dubbed a ‘world innovation leader’ in the 2023 GII, Japan ranks as part of a select few high-income count
    Entrepreneur2 min read
    Nippon Rent-A-Car
    Japan’s economy will pick up pace in 2024, according to the Economist Intelligence Unit – echoing widespread optimism about the world’s third-largest economy. Tourism is one of many sectors rebounding after the covid-19 pandemic, with inbound visitor
    Entrepreneur5 min readCorporate Finance
    How to Build the Next Huge Thing
    Want to start, fund, and sell a major company? Spencer Rascoff has some advice on that—because he’s seen it from all sides. As a founder, he first cofounded the travel-booking site Hotwire, which he sold to Expedia. He then cofounded Zillow, which he

    Related Books & Audiobooks