Are Humans Actually More 'Human' Than Robots?
Americans are skeptical of automation technologies taking over highly interactive tasks. But perhaps humanity is being hyped up too much—and that could create surprising challenges for job-retention efforts.
In a recent report, the Pew Research Center found that Americans are more worried than they are enthusiastic about automation technologies when it comes to tasks that rely on qualities thought to be unique to humans, such as empathy. They’re concerned that, in lacking certain sensibilities, robots are fundamentally limited in their ability to replace humans at those jobs; they don’t, according to the report, trust “technological decision-making.”
This skepticism tends to steer people away from using those
