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    Consumer Reports’ Surface Laptop flap is based on data from past Surface models

    by MARK HACHMAN Sep 04, 2017 4 minutes

    When Consumer Reports stopped recommending the Microsoft Surface Laptop and latest Microsoft Surface Book, it did so based not on those specific products’ reliability. Rather, the company used reliability surveys of earlier Surface devices (including Surface 3, Surface Pro 3, and the early Surface Book), according to a report the publication released recently.

    Microsoft apparently privately confirmed this as well, via an internal memo obtained by Thurrott.com, which shows that while return rates of products like the Surface Pro 3 and Surface Book were initially atrocious, they improved substantially over time. Later Surfaces, like the Surface Hub, also never really suffered from the same issues.

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