Airlines Improved Performance Last Year, Report Shows
But cramped seats, cutbacks on freebies and extra fees weren't measured in the report and are wearing on airline travelers.
One year after a United Airlines passenger was violently dragged off a plane for refusing to be bumped, United and most other airlines have dramatically reduced their rates of bumping passengers from over-booked flights.
An annual airline quality report card released Monday shows that airlines have improved in other areas of providing services, too, but the report's authors caution that does not mean commercial airline travel has dramatically improved in significant ways.
The annual by researchers at Wichita State and Embry-Riddle Aeronautical Universities shows
