Business Today

The 'Secret Public'

A close look at the new age clan that has to cope with unique challenges underlying a thriving services economy.

I started reading 1 800 Worlds a few months ago and then left it book marked and unfinished for a while as other commitments took over. But a chance conversation with a journalist friend in Pune about the new economy and the unconventional lives of call centre workers whom she knew pulled me back to the book.

We all understand public secrets (things

You're reading a preview, sign up to read more.

More from Business Today

Business Today6 min read
'YouTube Should Be The Platform For The Next Million Channels'
Q. The world thinks you are a media company. You are convinced you are a technology platform. How do you marry the two realities? What is the vision? A. The vision for YouTube is that we become a platform for the next million channels. When I was her
Business Today7 min read
Back To The Wall
The liquidity crisis that is roiling non banking finance companies (NBFCs) has hit the one part of Anil Ambani's debt strapped business empire that was going strong its financial services business. Three rating agencies CARE, ICRA and Brickwork
Business Today3 min read
A Strong Foundation
The Indian mutual fund (MF) industry has grown exponentially over the last decade. However, defaults by the IL&FS group last year brought attention to the credit risks in debt mutual funds and exposures to NBFCs. Assets under management grew from Rs