Business Today

Go Beyond Sales To Stay Ahead

Companies need to imbibe a service oriented culture as customer empathy and engagement matter most in the long run.

Managing product brand, as well as corporate branding, has become a challenging area. Today, each firm is making efforts to increase brand equity and public relations (PR) has emerged as the favourite tool. Social media is the most sought after medium now for making the correct noises at the right time and places. Moreover, of late, corporate social responsibility and its different offshoots have been sought after as a part of the PR strategy.

Researches of David Aaker and Jean Noel Kapferer are still very relevant when it comes to brand management. However, firms in India have moved far ahead when it comes to establishing and maintaining a sustainable competitive edge through brand equity. Interestingly, with the ever increasing array of product variants and brands, customers were never more confused than now. To top it all, an incessant barrage of marketing communications has created complete chaos. Social media chatter and paid blogs are giving

You’re reading a preview, subscribe to read more.

More from Business Today

Business Today1 min read
A Crude Awakening
Crude oil tankers off Jurong Island, Singapore SOURCE CMIE ECONOMIC OUTLOOK, INVESTING.COM BRENT CRUDE, WHICH SURPASSED $90/BBL IN APRIL FOR THE FIRST TIME IN SIX MONTHS, MAY RALLY FURTHER DUE TO IRAN-ISRAEL TENSIONS. THIS COULD LEAD TO HIGHER INFLAT
Business Today1 min read
Tough Times
1 Thierry Delaporte, Wipro’s seventh CEO who joined the firm in 2020, quit before his tenure was set to end 2 In this, he follows his predecessor Abidali Neemuchwala, who joined Wipro from TCS 3 Wipro has been hit by the exits of senior executives, a
Business Today11 min read
The Dark Side Of Gold Loans
THE RBI ASKED the company to immediately stop its gold loan operations, which accounts for a third of its business. The reason: the regulator found some major lapses in how the company handled the loans. When the regulator looked into the company’s f

Related Books & Audiobooks