The Christian Science Monitor

US businesses begin to increase services for deaf people

Tax preparer Joshua Beal knows well the challenges that a communications barrier can present when it comes to understanding tax policy and the Internal Revenue Service. Add in the extra challenge of being deaf, and overcoming those barriers can seem insurmountable.

“We have many deaf clients who are overwhelmed by 10- to 15-page-long letters from the IRS regarding a deficiency or outstanding issue,” says Mr. Beal, who is

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