Los Angeles Times

Consumer Confidential: In policy switch, Spectrum and AT&T say if you cancel early, they're keeping your cash

The most-hated businesses in the country, according to the American Customer Satisfaction Index, are pay-TV companies and internet service providers, which frequently are one and the same.

Impressively, these industries have found yet another way to make customers despise them.

Charter Communications' Spectrum, the biggest pay-TV provider in Southern California, and AT&T, the state's largest internet service provider, are currently informing customers that refunds no longer will be offered if service is canceled before the end of the billing cycle.

In the past, each company's bills were prorated, which means you paid only for the services you used. If you canceled, you'd get

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