Rating: 5 out of 5 stars
5/5
Audiobook33 minutes
Be a Star with Your Customers and Keep Them Forever: Moments of Magic®
Written by Shep Hyken
Narrated by Shep Hyken
Rating: 4.5 out of 5 stars
4.5/5
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About this audiobook
Based on Shep's highly rated book “Moments of Magic”, Shep focuses on the concept of creating a Moment of Magic™. Shep covers ten specific strategies and concepts in this highly entertaining recording that will help YOU look like a star in your customers' eyes. This is a must-have audio for anyone looking to boost their customer service skills, as told by one of the leading authors and Wall Street Journal best seller.
Author
Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of Moments of Magic, The Loyal Customer, The Cult of the Customer, and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.
More audiobooks from Shep Hyken
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone I'll Be Back: How To Get Customers To Come Back Again & Again Rating: 5 out of 5 stars5/5Creating the Loyalty Mindset: Moments of Magic Rating: 1 out of 5 stars1/5
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