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    Astounding Customer Service
    Unavailable
    Astounding Customer Service
    Unavailable
    Astounding Customer Service
    Audiobook2 hours

    Astounding Customer Service

    Written by Tony Alessandra

    Narrated by Tony Alessandra

    4.5/5

    ()

    Currently unavailable

    Currently unavailable

    About this audiobook

    What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, that does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy—just to break even!

    Dr. Tony Alessandra teaches how employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in a proven system today and learn skills that will secure committed and active customers for you and your business? How can you afford not to? I have laid it all out for you here—over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way.

    LanguageEnglish
    PublisherMade for Success Audio
    Release dateMay 5, 2010
    ISBN9781641460149
    Unavailable
    Astounding Customer Service
    Author

    Tony Alessandra

    Dr. Tony Alessandra helps companies build customers, relationships, and the bottom-line, and shows them how to achieve market dominance through specific strategies designed to outmarket, outsell, and outservice the competition. Dr. Alessandra is president of Online Assessments, (OnlineAC.com) a company that offers online assessments and tests; co-founder of MentorU.com, an online e-learning company; and Chairman of the Board of BrainX, a company that offers online digital accelerated-learning programs. He is a widely published author and was recognized by Meetings & Conventions Magazine as “one of America's most electrifying speakers,” Dr. Alessandra was inducted into the Speakers Hall of Fame in 1985—and is a member of the Speakers Roundtable, a group of 20 of the world's top professional speakers.

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