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    Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
    Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
    Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
    Audiobook5 hours

    Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

    Written by Horst Schulze, Dean Merrill and Ken Blanchard

    Narrated by Michael Wagner

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    About this audiobook

    Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.

    For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization.

    With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about:

    • Why leading well is an acquired skill
    • Serving your customers
    • Engaging your employees
    • Creating a culture of customer service
    • Why vision statements make a difference
    • What it really means to practice servant leadership

    Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now.

    Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.

    LanguageEnglish
    PublisherZondervan
    Release dateMar 5, 2019
    ISBN9780310352136
    Author

    Horst Schulze

    Horst Schulze is Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co.  Schulze is a legendary leader and global titan of business.  His visionary and disruptive principles have reshaped the concepts of excellence, service, and competitive advantage, transcending divisions of industry across the business landscape. Upon co-founding the Ritz-Carlton Hotel Co. in 1983, Schulze singlehandedly set the business operation and service standards that made the Ritz-Carlton brand globally elite and world-famous.  Under Schulze’s prodigious leadership, The Ritz-Carlton, a multi-billion dollar international enterprise, was awarded the Malcolm Baldrige National Quality Award twice—an unprecedented achievement, as The Ritz-Carlton remains the only hotel company to ever receive the prestigious award. In 2002, Schulze founded a second company, The Capella Hotel Group, raising the bar set at the Ritz-Carlton even higher to pioneer the first “ultraluxury” guest experience. Horst Schulze is a highly sought after keynote speaker for numerous global businesses and organizations.  He and his wife, Sheri, live in Atlanta, Georgia.

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    Reviews for Excellence Wins

    5/5

    79 ratings8 reviews

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    • 5/5
      The best audio book I have listen to. Simply excellent.
    • 5/5
      Really good for anyone in any kind of leadership position!
    • 5/5
      I first heard Horst in one of Andy Stanley's podcast. I was intrigued at how a hotelier exemplifies "Ladies and Gentlemen serving Ladies and Gentlemen." With a life to run--almost losing it to cancer, and hotels to manage and do so with excellence... J wouldn't wonder as to whom he would be giving credit to. To God be the glory!
    • 5/5
      Some of the best material on customer service I’ve ever been exposed to! The advice was reasonable and practical. The lessons were accompanied by real life examples from the authors experience leading at the highest levels.
    • 5/5
      Great great great book! Everyone in customer service must read this book! Thank you Mr. Horst
    • 5/5
      Excellent book on how to run a hospitality business. But more importantly, how to serve well. Really learned a lot about excellence and going beyond to satisfy and go beyond the guests' needs. It's not number business but a people business :D
    • 5/5
      Best book on service. Great insights and very practical advice
    • 5/5
      Great and inspiring! Thank you for writing tbis book. Wish these contents reach many people!