Rating: 5 out of 5 stars
5/5
Audiobook53 minutes
The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
Written by Deb Duncan and Todd Duncan
Narrated by Janet Metzger and Christopher Grove
Rating: 4.5 out of 5 stars
4.5/5
()
About this audiobook
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
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Reviews for The 10 Golden Rules of Customer Service
Rating: 4.466666666666667 out of 5 stars
4.5/5
15 ratings3 reviews
- Rating: 1 out of 5 stars1/5"Delight the customer every step of the way."
I have never been less delighted by an introduction. - Rating: 5 out of 5 stars5/5This book had rich amazing content and was so light
- Rating: 5 out of 5 stars5/5Very informative and easy to understand. Great examples of keeping customers happy