Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
    Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
    Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
    Audiobook21 minutes

    Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence

    Written by Anne M. Bacal

    Narrated by Nick Dolle

    4.5/5

    ()

    About this audiobook

    customer service?

    Could your customer service be improved?

    Do you need help making sure you get it right every time?

    Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It’s easy to see how a business could quickly fold without great customer service at its core.

    Making sure your customer service is as good a it can be is now much easier with this book, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence. Inside you will find advice and tips on things like:

    • Aspects Of Excellent Customer Service
    • Challenges Of International Customer Service
    • Customer Service In A Globalized World
    • Efficient Customer Service
    • How To Create An Efficient Customer Service Strategy
    • How To Improve Customer Service In Your Business
    • The Importance Of Good Customer Service

    Learning how to give your customers a great experience should be one of the first things any business does, to ensure that it remains healthy, competitive and keeps customer needs and satisfaction at the heart of it all.

    Get a copy of Customer Service today and make sure your customers keep coming back!

    LanguageEnglish
    PublisherAuthor's Republic
    Release dateJan 24, 2019
    ISBN9781982739126
    Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence

    Related to Customer Service

    Related audiobooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      High-tech Hospitality

      Feb 7, 2020

      High-tech Hospitality
      3 min read

    • Article

      Hospitality

      Jun 30, 2021

      Hospitality
      4 min read

    • Article

      Grow Your Remote Business

      Jun 30, 2020

      Grow Your Remote Business
      4 min read

    • Article

      Good To Great: Becoming An Irresistible Business

      Apr 18, 2023

      Every time we go to a business we go with an expectation of certain standards. If it's a café, we expect the coffee and food to taste good, and the employees should be polite, if not friendly. You know that your dentist is qualified and should provid

      2 min read

    • Article

      Operationalising Customer Retention & Growth

      May 26, 2022

      IN AN ENVIRONMENT where good Customer Service should be the minimum requirement, most organisations fail to consistently match even this standard. The good news is that for those companies nimble enough to plan and operationalise a competitive advant

      1 min read

    • Article

      Creating Success By Looking Forward

      Oct 19, 2022

      It might be the most common measure of success, but driving your business by its finances is like driving your car by looking in your rear-view mirror. It'll only ever tell you what’s behind you. Business success happens one happy customer at a time,

      2 min read

    • Article

      TLC Is Not Just About Tender Loving Care

      Jun 24, 2019

      FOR SEVERAL years, we worked with a business who was all about TLC. But in their organisation, TLC didn’t stand for tender loving care. To their team, TLC stood for ‘Think Like a Customer’ – and that drove everything they did. As businesses, we can a

      2 min read

    • Article

      The Usual Suspects

      Aug 12, 2018

      The Usual Suspects
      2 min read

    • Article

      Catch And Keep The Power Of Retention

      Jul 20, 2022

      IS CEO OF CUSTOMER RADAR. FOR MORE INFORMATION ABOUT HOW YOU CAN MAKE A DIFFERENCE TO YOUR CUSTOMERS'EXPERIENCE AND BOTTOM LINE GO TO WWW.CUSTOMERRADAR.COM CUSTOMER EXPERIENCE There are few things more powerful to your business than delivering an exc

      2 min read

    • Article

      Tips On How To Build Your A-team

      Jul 26, 2023

      Tips On How To Build Your A-team
      6 min read

    • Article

      Keep It Simple: Get Your Customer Experience Humming

      Jul 18, 2023

      There's always a lot to do when you're running a business, especially during tougher economic times when you may be dealing with staff shortages, stretched resources, or a decrease in customers. That's why our clients often ask us how they can ensure

      2 min read

    • Article

      Fuel Spark Success

      Jun 5, 2020

      Fuel Spark Success
      8 min read

    • Article

      All Roads Lead To A Great Customer Experience

      Jan 17, 2023

      Right now, with high interest rates and less cash to go around, business owners are rightly thinking about money. The main thought on your mind is probably ‘How do we keep the cash flowing?’ The answer, perhaps obviously, lies with your customers. Wh

      2 min read

    • Article

      9 Complete Guide: 8 Mistakes You Must Avoid In Your Content Marketing Campaign In 2020

      Nov 30, 2020

      Complete Guide: 8 mistakes you must avoid in your content marketing campaign in 2020 Content being the king of all marketing activities worldwide, content marketing has gained popularity over time as one of the best investments a brand can make. It’s

      14 min read

    • Article

      Georgia Phillips, COO, Luma Research

      May 22, 2022

      Making a great ad is not easy. Only around a third of ads work - so think of all that money and time that is wasted making sub-standard ads. In the past it didn’t matter so much. Budgets were big, marketing managers were led by their gut and campaign

      2 min read

    • Article

      On Strategic Marketing

      Jun 21, 2018

      I’d been asked to write an article on the impact of customer experience on strategic marketing. That was the working title anyway. I paused, and thought about the wave of human centred design practises, wielding their dark art on unsuspecting yet eag

      4 min read

    • Article

      Growth Through Insights

      Aug 28, 2019

      Growth Through Insights
      4 min read

    • Article

      4 Pricing Tweaks To Increase Profit

      Apr 20, 2022

      Most small business owners I know got into business to have more freedom and flexibility. Or more recently, to have more control over their financial stability.  Yet, often the more successful you become, the more the needs of your business take ove

      2 min read

    • Article

      Sales, Marketing And Money

      Jan 17, 2023

      When things get difficult financially, the natural response is to look for savings. Costs you can cut. Things you don't need. We tend to get more careful about where we choose to spend money. That's all fine. It's smart even. What is not talked about

      3 min read

    • Article

      7 Home Businesses You Can Launch in 2021

      Mar 25, 2021

      If you're considering starting your own business in 2021, you're in good company. Many people are looking to pivot and try something new in light of the recent economic climate. Self-employment can be a great way to design your working style and deve

      6 min read

    Related categories

    Reviews for Customer Service

    4.5/5

    9 ratings2 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

    • 5/5
      Good read thanks for the info. I learned a lot
    • 5/5
      Customer Service is a very readable book provides valuable information to businesses. It is clear and very informative. Recommended!