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D. Keith Denton
D. Keith Denton, Ph.D., is the author of fourteen books and over 190 management articles. He has written extensively about improving process inefficiencies and decision-making in b...view moreD. Keith Denton, Ph.D., is the author of fourteen books and over 190 management articles. He has written extensively about improving process inefficiencies and decision-making in both the service and manufacturing sectors. Many of his books have been translated into over a half-dozen languages including Spanish, Portuguese, Indian, Dutch, German and Korean. Over two dozen universities use his management simulations to teach graduate and undergraduate students how to better manage an organizationHe has also been international consultant and seminar leader in the United States, Great Britain, New Zealand and Australia. He has conducted numerous workforce management workshops and seminars in employee involvement and empowerment, team building, managing change, and customer service. Among his honors is inclusion in numerous editions of “Who’s Who in America.” and previously designated as a Distinguished Scholar of Management.He has provided consulting and workshops for, among others: J.B. Hunt Transport, Inc.; The Upjohn Company; Pacific Northwest Laboratories; Mobil Oil Corporation; Building and Land Development Division of Parks; The Durham Company; University of Michigan Medical Center; and Kraft General Foods among others.He participated as an international speaker for clients including Price-Waterhouse (Australia); Mobil Oil Australia, Ltd.; General Motors-Holden’s Automotive Ltd.; AT&T Network Systems (Great Britain); Peak Gold Mines Pty. Limited (Australia); London Air Traffic Control Centre (Great Britain); and the Ministry of Commerce, Energy and Resources (New Zealand). He has also conducted a management seminar for the top 100 governmental and business leaders in the Philippines.view less
Books by D. Keith Denton
Retention, Recruitment and Employee Relations: How Innovative Organizations Do It Handling Employee Complaints: Human Resources Tools and Techniques Rating: 5 out of 5 stars5/5Using Intranets: To Implement Strategy, Build Teamwork and Manage Change Rating: 0 out of 5 stars0 ratingsHorizontal Management: How to Empower Employees, Unleash Innovation and Improve Decision-Making Rating: 0 out of 5 stars0 ratings12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage Rating: 0 out of 5 stars0 ratingsSingle Dads and Great Kids: Using Humor and Other Tools Rating: 0 out of 5 stars0 ratingsFascinating Facts and Fallacies About You and Your World Rating: 0 out of 5 stars0 ratingsTOOLBOX FOR THE MIND: Finding and Implementing Creative Solutions Rating: 0 out of 5 stars0 ratings