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W. Earl Sasser Jr.
W. Earl Sasser, Jr., is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. Sasser developed the school’s first course on the management o...view moreW. Earl Sasser, Jr., is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. Sasser developed the school’s first course on the management of service operations in 1972.view less
Books by W. Earl Sasser Jr.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Audiobooks by W. Earl Sasser Jr.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Rating: 0 out of 5 stars0 ratings