The Complete Book of Business Success
By Byrd Baggett
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The Complete Book of Business Success - Byrd Baggett
The
Complete Book of
Business
Success
The
Complete Book
of
Business
Success
1BYRD BAGGETT
2Copyright © 2000 Byrd Baggett
All rights reserved. Written permission must be secured from the publisher to use or reproduce any part of this book, except for brief quotations in critical reviews and articles.
Published in Nashville, Tennessee, by Rutledge Hill Press®, a Thomas Nelson Company, P.O. Box 141000, Nashville, Tennessee 371214.
Library of Congress Cataloging-in-Publication Data Available
Baggett, Byrd.
The complete book of business success / Byrd Baggett.
p. cm.
ISBN 1-55853-810-0 (hardcover)
1. Success in business. 2. Industrial management. I. Title.
HF5386.B2274 2000
650.1—dc21
00-027621
CIP
Printed in the United States of America
1 2 3 4 5 6 7 RRD 05 04 03 02 01 00
With heartfelt thanks to:
My mother,
BILLIE JEAN BAGGETT,
whose spirit continues to strengthen me.
May your soul continue to shine in heaven!
My father,
BYRD BAGGETT, JR.,
for his love and unwavering support.
You are a very special man, and I am blessed
to have such a wonderful dad.
ASHLEY, AMY, AND AUSTIN
—my beautiful children, who are truly
God’s most precious gifts.
You each give me a powerful reason to live.
My good friend and business partner,
KEN JENKINS.
You are one of the most talented
and creative people I know. Most importantly,
your servant heart has touched my life.
JEANNE,
my wife, best friend, and soulmate.
Your faith continues to be the richest blessing in my life!
Contents
Taking Charge
The Book of Excellence
Satisfaction Guaranteed
Introduction
I NEVER PLANNED to write a book. I’m a salesman.
For eighteen years I pounded the streets and managed sales staffs. And so it came as quite a surprise to realize that a simple exercise I had done for my own benefit was growing into a book. I had begun a list of habits that produce success. When I showed my list to friends, several wanted copies of their own. And when I showed it to a successful sales and marketing consultant, he advised me to look for a publisher. The sales profession needs to get back to the basics,
he stated. I agreed with him. I had begun the list following yet another boring training seminar that was long on theory but short on