Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    How to Manage Difficult Staff (and stop going crazy)
    How to Manage Difficult Staff (and stop going crazy)
    How to Manage Difficult Staff (and stop going crazy)
    Ebook84 pages56 minutes

    How to Manage Difficult Staff (and stop going crazy)

    By Peter O'Neill

    ()

    Read preview

    About this ebook

    This book provides all the systems, techniques and knowledge you need to effectively manage “difficult” staff, overcome staff conflict and become a far more productive manager.
    Every manager has problems with staff at some stage. Unfortunately, there are some really “difficult” employees that cause much greater stress and frustration mainly because managers just don’t know the most effective way to handle them.
    I have been in senior management for more than 30 years and managed staff in a number of companies around the world. In that period of time I met a number of really toxic and difficult staff which prompted me to develop the following system.
    It includes detailed systems and techniques that can stop “difficult” people in your company from taking control and driving you (and everyone else) crazy.

    LanguageEnglish
    PublisherPeter O'Neill
    Release dateOct 23, 2012
    ISBN9781301580637
    How to Manage Difficult Staff (and stop going crazy)
    Author

    Peter O'Neill

    Peter O’Neill I have been in senior management for over 30 years working with a number of national and international organisations as General Manager or Managing Director or as a Director/ Chairman of the Board. I have previously specialised in turning companies around to make them more successful and profitable. I currently assist start-up companies to help them become ready for investment and prepare all the necessary documentation and financial forecasting to enable them to run their businesses effectively. I have been teaching business managers how to effectively motivate and manage staff for more than 20 years. My unique methods enable managers (and staff) to have a far greater understanding of how people think and help them to live much more satisfying lives. I enjoy living on the Gold Coast in Queensland, Australia.

    Related to How to Manage Difficult Staff (and stop going crazy)

    Related ebooks

    Human Resources & Personnel Management For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      How To Ask For Feedback

      Oct 20, 2020

      David Klein began his career at McKinsey, an organization obsessed with feedback. So, in 2011, when he launched New York City-based student loan lender CommonBond, Klein decided to made feedback core to his company’s culture. When seeking structured

      1 min read

    • Article

      Networking: What Leaders Need to Know

      Sep 1, 2019

      You have said that networks matter to outcomes that are important for both individuals and organizations. How so? The easiest way to think about it is that nobody can do it alone. We are no longer able to perform our complicated, interdependent jobs

      6 min read

    • Article

      BREAK THOSE Bad Habits!

      Nov 27, 2019

      BREAK THOSE Bad Habits!
      2 min read

    • Article

      Getting The Most From A Mentor

      Jan 16, 2020

      Getting The Most From A Mentor
      3 min read

    • Article

      Five Skills Of A Successful Leader

      Nov 30, 2020

      Some say that great leaders are born not made, but leadership skills can also be nurtured. A leader may emerge naturally in the planning of your walk. If they don’t, and your group is more than say, three or four, you may want to consider nominating

      1 min read

    • Article

      Giving Warnings In The Workplace

      Dec 30, 2019

      Maintaining discipline in the workplace is crucial for ensuring productivity and creating a positive working environment. The foundation of this discipline is a disciplinary code clearly setting out the rules and procedures that must be followed by a

      2 min read

    • Article

      An Eye On The Future

      Jun 4, 2019

      An Eye On The Future
      2 min read

    • Article

      Leadership In Times Of Crisis

      May 31, 2020

      Leadership In Times Of Crisis
      5 min read

    • Article

      The Art Of Regret

      Aug 19, 2021

      The Art Of Regret
      4 min read

    • Article

      Stepping Up To Your Full Potential

      Jul 20, 2022

      Stepping Up To Your Full Potential
      3 min read

    • Article

      Trust, Teams And Changing Times

      Jun 2, 2022

      Long-time FM contributor Marie-Claire Ross wants to talk about trust. Her work, through her business, Trustologie, helps leaders, senior and middle management and their teams to build connections, first and foremost, across people and teams. COVID-19

      4 min read

    • Article

      How To Get Rid Of A TOXIC CUL TURE

      Nov 25, 2019

      How To Get Rid Of A TOXIC CUL TURE
      3 min read

    • Article

      Putting The Team First

      Feb 25, 2018

      Putting The Team First
      6 min read

    Related categories

    Reviews for How to Manage Difficult Staff (and stop going crazy)

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      How to Manage Difficult Staff (and stop going crazy) - Peter O'Neill

      How to Manage

      Difficult Staff

      (and stop going crazy)

      Peter O'Neill

      .

      Smashwords Edition

      Copyright 2012 Peter O'Neill

      License Notes: This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this ebook with another person, please purchase an additional copy for each person you share it with. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then you should return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.

      TABLE OF CONTENTS

      Foreword

      Chapter 1. The Problem

      a. Good Employees

      Chapter 2. How assertive are you

      a. How to Identify Difficult Employees

      b. Difficult / Anti-social Employees

      Chapter 3. Taking Control of your Staff

      a. A Manager’s Rights

      b. How to take Control

      c. The Indispensable Employee

      Chapter 4. How to Confront properly

      a. The Key to Confronting

      b. The Knock-on Effect

      Chapter 5. Systems and Procedures to Implement

      a. Staff Assessment

      b. Code of Conduct

      c. Disciplinary Warning Procedure

      d. Written Warning Procedure

      e. How to provide a Verbal or Written Warning

      Chapter 6. Different types of Behaviour

      a. Disciplining Passive - Aggressive Employees

      Chapter 7. Case Studies

      a. Actual real-life examples

      Chapter 8. Examples of How to Reprimand

      Chapter 9. Before you Terminate

      Chapter 10. Managers and their Influence on Staff Behaviour

      Chapter 11. Management Rules

      Chapter 12. Bonus Section - Management Responsibilities

      .

      Discover how to handle any staff situation and become a more effective Manager.

      Learn how to take control of the most difficult employees.

      Implement comprehensive systems and procedures that really work.

      Foreword

      This book provides all the systems, techniques and knowledge you need to effectively manage difficult staff, overcome staff conflict and become a far more productive manager.

      Every manager has problems with staff at some stage. Unfortunately, there are some really difficult employees that cause much greater stress and frustration mainly because managers just don’t know the most effective way to handle them.

      I have been in senior management for more than 30 years and managed staff in a number of companies around the world. In that period of time I met a number of really toxic and difficult staff which prompted me to develop the following system.

      It includes detailed systems and techniques that can stop difficult people in your company from taking control and driving you (and everyone else) crazy.

      I hope you find How to Handle Difficult Staff a useful tool to manage your staff (and reduce your stress levels at the same time).

      Chapter One

      The Problem

      As a manager (or owner) of a company, you ideally want to have a harmonious and productive workplace that makes your staff happy to go to work. Most people like to work in a stress free company with no major hassles from management or other employees.

      This is the ideal scene but there are always people who just cannot help themselves and want to cause problems.

      When people join a company they have to agree to behave according to the policies and rules in your business. If they choose to misbehave or break the rules they have to know that there will be clear penalties and consequences.

      Most normal employees try to do their job properly and follow company policy. They are usually reasonable and respond positively to most management directives. They listen to logical argument from management and accept the umpire’s (management’s) decision.

      I find that if you treat normal employees properly and fairly, they respond extremely well and are very productive. These are the good guys and usually represent about 80% of the people in an average company.

      A good / normal employee has certain characteristics and an attitude that is very different to difficult employees.

      Good

      Enjoying the preview?
      Page 1 of 1