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    Go With the FLO Accelerated Business Process Documentation for Growing Companies
    Go With the FLO Accelerated Business Process Documentation for Growing Companies
    Go With the FLO Accelerated Business Process Documentation for Growing Companies
    Ebook79 pages37 minutes

    Go With the FLO Accelerated Business Process Documentation for Growing Companies

    By Yasu Fujita

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    About this ebook

    Every company and their employees daily rely on business process documentation in order to work effectively, efficiently, and to continue to improve work productivity. When not properly managed, these internal processes not only have a negative impact on their employee’s welfare, but it also directly impacts customers as well. Essentially, poor business process documentation can affect a company’s ultimate profitability.
    Large corporations are able to rectify their business process documentation problems by employing costly process documentation specialists that use statistical analysis and a data-driven approach, such as Six Sigma and Lean strategies. While these methods may work for larger companies that can afford for employees to take time off to attend hours-long training sessions and workshops, it is not an option for small to mid-sized companies.
    FLO Partners has created the Go with the FLO Methodology business process documentation strategy for the small and medium sized business. By following their five key principles and using the keep it simple strategy method, you and your employees can take control of your business process documentation issues. By using the free FLO Templates and having the people who work the processes document the processes, you can begin to implement a streamlined process workflow for each of your business process documentation needs. Let FLO Partners help you take control of your business process documentation methods and guide your company to success.

    LanguageEnglish
    PublisherYasu Fujita
    Release dateJan 31, 2014
    ISBN9780992139407
    Go With the FLO Accelerated Business Process Documentation for Growing Companies
    Author

    Yasu Fujita

    Yasu Fujita is an accomplished management consultant and a founder at FLO Partners known for his positive vision, strong project management skills and organizational change management achievements. He has accomplished breakthrough results with top-tier clients in both Canada and in the U.S. Yasu brings more than fifteen years of consulting experience with major consulting and financial institutions, such as TD Bank, Bank of Montreal, Cooperators Insurance and KPMG, where he has led merger & acquisition initiatives and other project management assignments. He has also led project teams in the professional services, healthcare and manufacturing sectors.

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      Book preview

      Go With the FLO Accelerated Business Process Documentation for Growing Companies - Yasu Fujita

      Go With the FLO™

      Accelerated Business Process Documentation for Growing Companies

      By

      Yasu Fujita

      and

      Mark Walker

      ~~~

      Smashwords Edition

      FLO Partners Inc.

      Process Improvement Series

      Text copyright © 2014 FLO Partners Inc.

      Go with the FLO, FLO- First, Last, One Level, FLO Partners, FLO Methodology, Base Hits, Not Home Runs, If it’s not written down, it doesn’t exist, are trademarks of FLO Partners Inc.

      All Rights Reserved

      Smashwords Edition, License Notes

      This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.

      Other Books in the FLO Partners Press Process Improvement Series

      Future State: How to Improve Your Processes

      Continuous Improvement: Implementing and Managing Ongoing Improvement

      Table of Contents

      Introduction: Keeping it Simple

      Who Should Read This Book

      Overview: How This Book is Organized

      Part 1 – Laying the Foundation

      Chapter 1: The Five Key Principles to Simplify Process Documentation

      Chapter 2: Getting Set Up

      Chapter 3: Process Decomposition or Working with Lego Bricks

      Chapter 4: Starting the Puzzle

      Part 2 – How to Work with Process Templates

      Chapter 5: Process Description Template – The Devil is In the Details

      Chapter 6: Workflow Diagram Template

      Chapter 7: Process Overview Template

      Chapter 8: Standard Operating Procedure

      Chapter 9: Issue Log

      Chapter 10: High Level Process Diagram

      Chapter 11: Executive Summary

      Part 3 – Staying Organized and Building Momentum

      Chapter 12: Numbering – Keeping It All Connected

      Chapter 13: Go With the FLO – Managing People and Meetings

      Chapter 14: Managing Your Process Library

      Chapter 15: Accessing the FLO Online Template Library

      Introduction: Keeping it Simple

      We get brilliant results from average people using brilliant processes. Others get average results from brilliant people using broken processes.

      —Toyota Motor Manufacturing

      In the combined 30 years of process improvement work we have experienced, we have observed that companies of all size and in every industry are taking advantage of process excellence techniques to increase customer satisfaction, increase efficiency, increase revenue, and improve the employee experience.

       Most people realize that documenting processes is a good idea. These include workflow diagrams, standard operating procedures, and job aids. Processes are the back-bone of all organizations. Whether it is an employee processing an invoice, preparing a shipment, or a customer trying to purchase something, processes are how businesses and governments make things happen. Brilliant processes can generate amazing results. Broken processes can destroy your company.

      The benefits of good processes are well-known and discussed in business literature, and we want to highlight how they apply to small and medium sized businesses.

      Small and Medium Sized Company Advantages

      Small and medium sized companies have many advantages over larger organizations, such as the ability to make decisions quickly, and adapt to changing market and competitive pressures. In large companies, it can be a challenge just to document the processes in one area, within one department, within a division. This can lead to disconnected processes that can lead to unnecessary hassles for customers. Large companies spend considerable time, money, and effort to understand and align processes across the organization so that, from a customer perspective, all departments are aware of what the other is doing.

      On the other hand, small and medium sized organizations can document and improve the end-to-end process relatively quickly. This provides improvements that translate into direct increases in revenue, or decreases in cost and risk. Instead of just focusing on one area, you can review the end-to-end customer experience to ensure consistent and high-quality execution across your organization.

      Challenges for Small and Medium Sized Companies

      Large companies do have their advantages. They have a broad range of skills within their organization to deploy for process documentation. Processes can be large enough and utilized broadly, so that people can be dedicated to the documentation and maintenance of the processes. If there are not enough employees or internal people with the required expertise, large companies have the money to bring in outside consultants who can apply process improvement techniques, such as the Six Sigma method.

      Using management consultants, or Six Sigma teams, usually only makes business sense in large companies for big process issues. They generally recommend multi-day Value Stream Mapping

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