Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    Human Resources and Tourism: Skills, Culture and Industry
    Unavailable
    Human Resources and Tourism: Skills, Culture and Industry
    Unavailable
    Human Resources and Tourism: Skills, Culture and Industry
    Ebook505 pages5 hours

    Human Resources and Tourism: Skills, Culture and Industry

    By Darren Lee-Ross and Josephine Pryce

    3/5

    ()

    Unavailable in your country

    Unavailable in your country

    About this ebook

    The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.

    LanguageEnglish
    PublisherChannel View Publications
    Release dateMay 7, 2010
    ISBN9781845412432
    Unavailable
    Human Resources and Tourism: Skills, Culture and Industry
    Author

    Darren Lee-Ross

    Darren Lee-Ross is an Associate Professor of Management and currently lectures and researches at James Cook University, Australia and has taught business subjects at undergraduate and postgraduate levels across a number of universities internationally. His research interests include human resources management, entrepreneurship and small business management and organizational behaviour. Darren has published refereed business articles in a wide range of academic journals and written eight business-related text books. He is currently an editorial member of three business and tourism/hospitality journals and regularly reviews manuscripts for other leading academic business publications.

    Related to Human Resources and Tourism

    Related ebooks

    Human Resources & Personnel Management For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Hospitality

      Jun 30, 2021

      Hospitality
      4 min read

    • Article

      Creme De La Creme

      May 24, 2018

      The hospitality industry is today abuzz with hype about the tremendous employment and travel opportunities that exist in this sector. The sector is attracting the curiosity of parents and guardians of students faced with the challenge of choosing a c

      4 min read

    • Article

      Q&A

      May 1, 2022

      You describe yourself as an anthropologist working the context of innovation. Describe the links between the two fields. At the highest level, both Anthropology and innovation involve an innate sense of curiosity that allows us to question assumption

      6 min read

    • Article

      The Surprise State

      Sep 30, 2018

      The Surprise State
      7 min read

    • Article

      Work-related Mental Wellbeing In Architecture: Getting Beyond The Loop

      Mar 9, 2020

      Concerns about mental health and work-related wellbeing within the architecture profession are not new. For some years, there has been a strong shared perception, and growing anecdotal evidence, of a challenging work environment and high levels of st

      11 min read

    • Article

      Engaging Social Issues Within The Profession

      Apr 30, 2023

      It’s an honour and a privilege to contribute this issue’s Viewpoint as the newly elected director and company secretary at AILA. In the past couple of years, I have been incredibly curious about the softer aspects of our practices as landscape archit

      2 min read

    • Article

      Sustaining Nonprofits

      Sep 30, 2022

      Sustaining Nonprofits
      8 min read

    • Article

      Corporate Culture Reloaded

      May 30, 2022

      If I asked you what critical functions drive company culture, most of you would perhaps mention leadership, an inspiring vision, recruitment of relevant and diverse talent and the promotion of inclusivity and equity. Dare I say it, very few of you wo

      2 min read

    • Article

      New Thinking, New Strategy For The New Age

      Nov 22, 2018

      After years of planning and preparation, we have ultimately launched our highly anticipated feature: Top Executive Education Programmes with the Best Return on Investment, in which we aim to give you a glimpse of the most top-quality executive educat

      1 min read

    • Article

      How To Get Rid Of A TOXIC CUL TURE

      Nov 25, 2019

      How To Get Rid Of A TOXIC CUL TURE
      3 min read

    • Article

      Communication And Performance

      Oct 21, 2018

      Communication And Performance
      3 min read

    • Article

      THE Human(e) IN Conservation

      Jun 7, 2022

      THE Human(e) IN Conservation
      3 min read

    • Article

      Rethinking Future Higher Education

      Feb 4, 2019

      Rethinking Future Higher Education
      21 min read

    • Article

      Behavioural Insights at Work

      May 1, 2019

      Why is it such a great time to be a cognitive scientist right now? More than ever, people are talking about how the brain works, and everyone wants to understand how to change behaviour. As a result, the inner workings of the brain are no longer the

      5 min read

    Related categories

    Reviews for Human Resources and Tourism

    3/5

    2 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words