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    The Manager's Guide to Conducting Interviews: On the other side of the table – plan and execute excellent interviews to get the right person for the job
    The Manager's Guide to Conducting Interviews: On the other side of the table – plan and execute excellent interviews to get the right person for the job
    The Manager's Guide to Conducting Interviews: On the other side of the table – plan and execute excellent interviews to get the right person for the job
    Ebook134 pages1 hour

    The Manager's Guide to Conducting Interviews: On the other side of the table – plan and execute excellent interviews to get the right person for the job

    By Stephen W. Walker

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    About this ebook

    On the other side of the table - Plan and execute excellent interviews to get the right person for the job

    As an experienced managerial behavior consultant, Stephen Walker, co-founder of Motivation Matters, is passionate about helping to improve organizational performance in businesses. In this quick and practical book, Stephen takes you through the entire process of an interview, from getting to know the specifications of the role, to discussing the results and reaching a final decision with other stakeholders. Being able to build a strong team around you is essential to a business' success and to do this you need to interview effectively and confidently. This is not only essential for prospective employees; it is also an important managerial skill.

    Walking you through the interview process from the initial planning and preparation to meeting and greeting the interviewee, this book provides you with everything you need to know to hire for success. With templates, examples, and tips on how to incorporate cutting edge techniques such as NLP into your interviewing technique, The Manager’s Guide to Conducting Your First Interview, is the perfect companion to managers new and old, giving you a fresh perspective on effective interviewing.

    LanguageEnglish
    PublisherPackt Publishing
    Release dateSep 30, 2014
    ISBN9781783000135
    The Manager's Guide to Conducting Interviews: On the other side of the table – plan and execute excellent interviews to get the right person for the job
    Author

    Stephen W. Walker

    Mr. Walker is the senior partner of the Foushée Group, Inc. He has more than 18 years of experience in the management consulting field. He specializes in incentive plan design and implementation, salary and wage administration program development, and compensation survey design and development. In the field of compensation, Mr. Walker has managed projects in a variety of industries including high technology, engineering services, information systems, national laboratories, pharmaceutical, energy, and venture capital. He has worked with senior management to review and develop compensation programs that are designed to serve the business objectives and management philosophies unique to each organization. Mr. Walker holds a BS in business administration, and is a former Commissioned Officer in the United States Marine Corps. He is a frequent lecturer to professional and business groups, author, faculty member for the Security Executive Council, and is a member of a variety of human resources and compensation organizations. In 2009, Mr. Walker was voted one of the most influential people in security by Security magazine.

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      Book preview

      The Manager's Guide to Conducting Interviews - Stephen W. Walker

      Table of Contents

      The Manager's Guide to Conducting Interviews

      Credits

      About the Author

      About the Reviewers

      Preface

      What this book covers

      Who this book is for

      Conventions

      Reader feedback

      Piracy

      1. Before the Interview – Preparing and Practicing

      Determining the job specification

      Gathering information from Human Resources

      Managing the interview

      The interview structure

      Managing the timetable

      Keeping it legal

      Preparing yourself

      Preparing your opening speech

      Switching to performance mode

      Prepare the candidate

      Use your interview experience

      Building rapport

      Checklist

      Summary

      2. Starting the Interview – Greeting and Settling

      Making introductions

      Your first impression

      Introducing the panel

      Introducing the organization

      Observing the candidate

      First impression of the candidate

      NLP and eye cues

      Body mirroring

      Checklist

      Summary

      3. Conducting the Interview – Questioning and Scoring

      Hire for attitude, train for skills

      Active listening

      Avoid illegal notes

      Avoid thoughtless or unplanned remarks

      The Interview Simulator

      Job details

      The job skills specification

      The interview questions

      The score sheet

      The closing question

      Checklist

      Summary

      4. After the Interview – Agreeing and Deciding

      Review your candidate scores

      Intuition says the scores are wrong

      Understand your intuition

      Review your scores

      Setting minimum acceptable skill scores

      Reaching a consensus with the panel

      Sharing your intuition's doubts

      Resolving ranking differences

      Reaching a consensus

      Making the shortlist

      Supporting evidence

      Special adjustments

      Checklist

      Summary

      Good luck!

      The Manager's Guide to Conducting Interviews

      The Manager's Guide to Conducting Interviews

      Copyright © 2014 Impackt Publishing

      All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

      Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Impackt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

      Impackt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Impackt Publishing cannot guarantee the accuracy of this information.

      First published: September 2014

      Production reference: 1240914

      Published by Impackt Publishing Ltd.

      Livery Place

      35 Livery Street

      Birmingham B3 2PB, UK.

      ISBN 978-1-78300-012-8

      www.Impacktpub.com

      Credits

      Author

      Stephen W. Walker

      Reviewers

      Dr. Margaret Stockham Turner

      José Urdaneta

      Robert D. Watkins

      Commissioning Editor

      Richard Gall

      Copy Editors

      Tanvi Bhatt

      Paul Hindle

      Project Coordinator

      Venitha Cutinho

      Proofreaders

      Simran Bhogal

      Ameesha Green

      Paul Hindle

      Graphics

      Sheetal Aute

      Production Coordinator

      Melwyn D'sa

      Cover Work

      Simon Cardew

      About the Author

      Stephen W. Walker has published numerous articles and speaks at various conferences. He has over 30 years of management experience in globally competitive sectors. He has interviewed and recruited dozens of people and shares his experience on how to choose the best candidate in this book.

      He co-founded Motivation Matters in 2004, which is a vehicle to deliver greater organizational performance, with his managerial behavior consultancy. He has worked for notable organizations such as Corning, De La Rue, and Buhler, and has been hired to help Philips, Lloyds TSB, and many others.

      His expertise is the managerial behavior that drives good team performance. Competent interviewing is a fundamental skill in the effective manager's portfolio of skills. Further information about him is available at www.motivationmatters.co.uk.

      A book is a significant piece of work, and I wrote this over 8 months. I wish to acknowledge the more, and less, subtle shepherding of the Impackt editors to bring the book to this point. Their combination of editorial acuity and patience was marked. In particular, Richard Gall pointed out improvements to the words and structure that significantly improved the book.

      The book's reviewers, Dr. Margaret Stockham and Mr. Anton Ratnayake, deserve my gratitude for accepting the task on top of their already busy lives. Their comments improved the readability and value of the book.

      I am also grateful for the support of my family and friends who suffered every missed deadline, every anxious day of writer's block, and every frustrated rewrite with a wry smile and warm heart. First amongst those is my wife, Anne, who's professional proofreading skills have been put to maximum use to marshal the thoughts into the coherent body of work that now exists. Finally, I dedicate this book to my son, Sam, who is just taking his first step on the management ladder. I hope this book helps you, and everyone starting out on their management career, to achieve the success you deserve. Thank you all.

      About the Reviewers

      Dr. Margaret Stockham Turner trained as a chartered physiotherapist before developing a career in healthcare management. She has 20 years of board-level experience in healthcare in the UK, Sweden, and the USA, including three times as NHS Chief Executive.

      As the founder of Partners in Practice Ltd., she is now a highly effective and sought after management consultant who regularly provides advisory services and development support to the Department of Health, national bodies, pharmaceutical and healthcare technology industries, and Clinical Commissioners.

      Margaret is also the Non-exec Chair of an innovative international biotech company and a trustee on the board of a local mental health charity. She has published numerous professional articles and modules for the Open University.

      José Urdaneta is a multi-certified project manager and IT specialist. For 17 years, he has been responsible for the system architecture, design, specification, project management, and structured execution of complex IT systems, defining the essential core design features and elements that provide the framework for multi-tier, cross-platform systems. He works in all areas of SDLC and ALM as a system integrator, providing oversight and direction in all aspects of architecture, software development, and product and service delivery, including achievement of quality-level activities in support of business goals.

      He leads both small, agile teams with 5-10 people to big teams with 10-30 people. He has vast experience in enterprise architecture, systems design, program management, and full accountability for profit\loss. He executes multi-million dollar programs, manages IT services, and directs the product deployment to market on complex applications.

      He is Director of Systems Assurance,

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