Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    Contextual Design: Defining Customer-Centered Systems
    Unavailable
    Contextual Design: Defining Customer-Centered Systems
    Unavailable
    Contextual Design: Defining Customer-Centered Systems
    Ebook399 pages9 hours

    Contextual Design: Defining Customer-Centered Systems

    By Karen Holtzblatt and Hugh Beyer

    4/5

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

    Contextual Design enables you to
    + gather detailed data about how people work and use systems
    + develop a coherent picture of a whole customer population
    + generate systems designs from a knowledge of customer work
    + diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
    LanguageEnglish
    PublisherElsevier Science
    Release dateDec 8, 1997
    ISBN9780080503042
    Unavailable
    Contextual Design: Defining Customer-Centered Systems
    Author

    Karen Holtzblatt

    Karen Holtzblatt is a co-founder of InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Karen Holtzblatt developed the Contextual Inquiry field data gathering technique that forms the core of Contextual Design and is now taught and used world-wide.

    Read more from Karen Holtzblatt

    Related to Contextual Design

    Related ebooks

    Computers For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Roundtable: AI And The Practice Of Architecture

      Mar 4, 2024

      Engagement in practice Gwyllim Jahn: To begin with, we are interested in understanding how AI is being used in your practices. Xavier, could you explain who in your practice is using AI and what they’re using it for? Xavier De Kestelier: We work clos

      10 min read

    • Article

      Taming Your Tech Talent

      Mar 1, 2017

      ETELKA LEHOCZKY WHEN ANASTASIA LENG QUIT Google to start Hatch.co, a shopping site for handmade goods, in 2012, one of the skills she’d developed at the tech giant proved crucial. Managing some of the world’s best IT talent gave the marketing specia

      2 min read

    • Article

      Brain Trust

      Nov 11, 2019

      Brain Trust
      4 min read

    • Article

      Questions for Tim Brown, CEO, IDEO

      Jan 1, 2018

      You have said that, at its best, design creates relationships between people and technologies. Please explain. When I use the term ‘technologies’, I mean anything that is constructed by human beings — whether it’s an iPod, an automobile, a rapid tran

      8 min read

    • Article

      Over The Edge

      Nov 19, 2019

      Over The Edge
      9 min read

    • Article

      The Meaning Of Design Is Up For Debate. And That’s A Good Thing

      Mar 12, 2018

      WHEN AIRBNB’S FOUNDERS TELL THEIR ORIGIN STORY, they often go back to the moment in 2009 when Paul Graham, head of startup incubator Y Combinator, gave them four crucial words of advice. At the time, Airbnb had fewer than a thousand registered hosts.

      3 min read

    • Article

      AI In Action: Case Studies

      Mar 4, 2024

      AI In Action: Case Studies
      9 min read

    • Article

      Learning to Love What I Don’t Know

      Nov 1, 2017

      LIKE MANY WHO HAVE made the leap into Startupland, I guessed from the outset that I had a lot to learn. I was right. Indeed, I jumped into the wormhole of blind spots and unknown unknowns. This has been especially true on matters technological. At Io

      2 min read

    • Article

      Relighting The Fuse

      Mar 19, 2020

      Relighting The Fuse
      5 min read

    • Article

      Burn It All Down

      Feb 28, 2023

      Icon is on fire.” The phone call woke me in the early morning of the day after Thanksgiving. Black Friday. Even though it was still dark out, I had enough mental clarity to know that our COO meant it literally and not figuratively. “How bad is it?” I

      5 min read

    • Article

      Pragmatic Parametricism

      Nov 13, 2020

      Pragmatic Parametricism
      4 min read

    • Article

      The Fourth Industrial Revolution

      Sep 4, 2019

      The Fourth Industrial Revolution
      3 min read

    • Article

      Real-World Experience

      Jan 30, 2019

      Richard Millson often seems like the smartest guy in the room. There’s a confidence, bordering on arrogance, sure, but he’s not one of those people who thinks he has all of the answers but turns out to be all bluster. Millson actually seems to know a

      6 min read

    • Article

      Picture In A Mainframe

      Jul 2, 2019

      Picture In A Mainframe
      11 min read

    • Article

      Tech Tools Of The Trade

      Jan 29, 2024

      Tech Tools Of The Trade
      6 min read

    • Article

      Embracing Designed Complexity

      Aug 12, 2018

      Sérgio Brodsky is an internationally experienced brand marketing professional and scholar of The Marketing Academy. Having worked for the world’s leading strategic communications agencies, he is a proven thought-leader, regularly being published and

      4 min read

    • Article

      Design Thinking: Mastering the Tensions

      Jan 1, 2019

      INNOVATION AND DESIGN have been part of my life for decades. As a former innovation manager in the packaged goods industry, I worked closely with creative people to design products, packaging, communications and services; and as a professor at the Ro

      5 min read

    Reviews for Contextual Design

    4/5

    26 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words