Interaction Design for Complex Problem Solving: Developing Useful and Usable Software
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About this ebook
·In depth case studies ranging from IT troubleshooting to marketing analysis to risk assessments in healthcare show exactly where and what goes wrong in real world activities and how to improve them.·Presents a system and framework for analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings.·Offers new perspectives for support and new design strategies for building the right models into programs so that they effectively address users' dynamic work. ·Allows designers to turn findings into useful designs for problems that require users to create new knowledge but with no one right answer and with many methods of reaching solutions.
Barbara Mirel
Barbara Mirel is a visiting associate professor and research investigator at the University of Michigan where she teaches information visualization. Recently she has worked as a senior manager of human factors at a data visualization software company, a Member of the Technical Staff at Lucent Technologies, and Director of User Experience at Scient Corp. With teammates, she holds a patent for Visual Discovery design. Barbara is the recipient of numerous research grants for usability studies and has worked as a consultant to Fortune 500 companies across the country.
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