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    Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
    Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
    Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
    Ebook685 pages7 hours

    Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

    By Charles T. Betz

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    Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children provides an independent examination of developments in Enterprise Resource Planning for Information.

    Major companies, research firms, and vendors are offering Enterprise Resource Planning for Information Technology, which they label as ERP for IT, IT Resource Planning and related terms.

    This book presents on-the-ground coverage of enabling IT governance in architectural detail, which can be used to define a strategy for immediate execution. It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures.

    This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.

    LanguageEnglish
    PublisherElsevier Science
    Release dateNov 17, 2006
    ISBN9780080488349
    Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
    Author

    Charles T. Betz

    Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.

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      Book preview

      Architecture and Patterns for IT Service Management, Resource Planning, and Governance - Charles T. Betz

      author

      PART I: The IT value chain

      For CIOs, it has been like trying to run a business before the invention of bookkeeping.

      —Howard Rubin, Meta Group⁹

      THIS IS A BOOK ABOUT ENABLING the IT value chain. What is it? What exactly is being enabled? Why is enabling it important?

      Part I introduces the endemic problems of enterprise IT, and many proposed solutions, followed by an in-depth discussion of what a large IT organization does, in the form of a systematic framework based on value chain analysis. Part I overall is The Challenge, and Part II is Some Solutions.

      Introduction: Shoes for the Cobbler's Child

      1.1 The Achievements of IT

      In my more than eighteen years at the Federal Reserve, much has surprised me, but nothing more than the remarkable ability of our economy to absorb and recover from the shocks of stock market crashes, credit crunches, terrorism, and hurricanes—blows that would have almost certainly precipitated deep recessions in decades past. This resilience, not evident except in retrospect, owes to a remarkable increase in economic flexibility, partly the consequence of deliberate economic policy and partly the consequence of innovations in information technology.

      —Alan Greenspan¹⁰

      BECAUSE THE FIRST PART OF THIS BOOK is going to focus on the problems of IT to a great degree, let’s at least glance at the achievements.

      IT (arguably) started with the invention of writing and counting. Managing libraries was a problem known to the ancient Egyptians, and the challenges of categorizing, tracking, and deriving useful information from raw data thus date from earliest history to the present. Innovations such as the abacus; decimal arithmetic; dual-entry accounting; the large-scale, professionally managed countinghouse; and modern filing and workflow techniques all predated the electronic automation of information management.

      Because the first part of this book is going to focus on the problems of IT to a great degree, let’s at least glance at the achievements.

      The harnessing of electricity opened up new possibilities in information management, first realized through electromechanical devices and then the vacuum tube, transistor, and integrated circuit. The increases in processing power, communications bandwidth, and data storage over the past 50 years are dramatic:

      The fastest transactional systems can process upward of 3 million transactions a minute, enough volume to support a large city’s worth of people doing nothing but ordering things.

      The largest data warehouses now are 100 terabytes, or 5 times all of the text in the Library of Congress.

      The fastest long-distance network links exceed 40 gigabits per second, enough speed to transmit the Library of Congress text in just over 1 hour.

      And as Ray Kurzweil notes, Supercomputers will achieve one human brain capacity by 2010, and personal computers will do so by around 2020. By 2030, it will take a village of human brains (around a thousand) to match $1000 of computing. By 2050, $1000 of computing will equal the processing power of all human brains on Earth.¹¹

      Enabling technology’s effective utilization, especially in the context of large organizations, is the purpose of this book.

      However, this technical capacity is meaningless until placed into the service of human desire. Enabling technology’s effective utilization, especially in the context of large organizations, is the purpose of this book—and although much improvement is needed, consider again the opening quote from former Federal Reserve Board Chairman Alan Greenspan. The world’s aggregate computing capabilities in economic service are now manifest at the macroeconomic level, which is quite remarkable if you stop to think about

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