Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Library Performance and Service Competition: Developing Strategic Responses
    Library Performance and Service Competition: Developing Strategic Responses
    Library Performance and Service Competition: Developing Strategic Responses
    Ebook120 pages1 hour

    Library Performance and Service Competition: Developing Strategic Responses

    By Larry Nash White

    ()

    Read preview

    About this ebook

    A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.
    • Written by a highly knowledgeable practitioner from the library field
    • Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds
    • Written to applicable to all types of libraries
    LanguageEnglish
    PublisherElsevier Science
    Release dateJan 23, 2014
    ISBN9781780631264
    Library Performance and Service Competition: Developing Strategic Responses
    Author

    Larry Nash White

    Dr Larry Nash White is an Assistant Professor at East Carolina University Department of Library Science and Instructional Technology. Prior to that, Dr White worked as an administrator in retail management and public and academic libraries. He is an internationally invited speaker and presenter on library performance, leadership, assessment, and competition for service and consults with libraries and non-profit organizations. He has published in the area of performance assessment, competitive response, and financial management of libraries.

    Related to Library Performance and Service Competition

    Related ebooks

    Language Arts & Discipline For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Strategy + Design Thinking = Stakeholder-Centric Design

      Sep 1, 2018

      OVER THE PAST 15 YEARS, design thinking has had an explosive impact on innovation and commercialization, especially within established firms. The Rotman School’s former Dean, Roger Martin, has contributed mightily to these advances, notably through h

      6 min read

    • Article

      Arrested Development

      Jul 2, 2018

      Architectural firms are great at creating knowledge and value through design. But when it comes to R and D, architects are good at doing the R but not so good at the D. Arguably, the disintermediation of architects in procurement processes, the rise

      4 min read

    • Article

      Strengthening Yourcustomer Engagement

      Jun 30, 2021

      1. Value-based sales stories • Have you created a value-based sales story?• Have you taken the value gap into account, leveraging the CLOSE storytelling framework?• Have you leveraged social proof and referrals? 2. Aligning sales teams, marketing tea

      1 min read

    • Article

      Strengthening Your Sales Enablement

      Jun 30, 2021

      1. Leveraging new technology • Is the pace of change inside your organisation matching or faster than the pace of change outside your organisation? 2. Tech-enablement for remote working • Is your team managing to work remotely successfully?• Do you l

      1 min read

    • Article

      The Era of Human + Machine Innovation

      Jan 1, 2019

      Interview by Karen Christensen In today's environment, organizations that don't keep up with customers' evolving needs are doomed. What is the best way to get a handle on these evolving needs? The first step in understanding your customers is to acce

      5 min read

    • Article

      Design Thinking: Mastering the Tensions

      Jan 1, 2019

      INNOVATION AND DESIGN have been part of my life for decades. As a former innovation manager in the packaged goods industry, I worked closely with creative people to design products, packaging, communications and services; and as a professor at the Ro

      5 min read

    • Article

      Fig 1

      Apr 6, 2021

      • Identify the relevancy of ESG trends to your business model, industry, and stakeholder groups. • Assess the competitive landscape and expectations from your key stakeholder groups. • A materiality assessment uncovers ESG threats that present financ

      1 min read

    • Article

      Turning Big Ideas into Business

      Jan 1, 2018

      ASK ANY LEADER TODAY, and they will tell you that innovation is a top priority for their enterprise. In the words of Cisco’s John Chambers: “Disrupt yourself, or be disrupted.” To quote from PwC’s 2017 CEO Survey report, innovation is the most direct

      8 min read

    • Article

      The Biases That Derail Open Innovation Initiatives

      Dec 2, 2022

      Open innovation is often viewed as the panacea to all sorts of innovation challenges. And this is for good reason. Building on innovation partners' novel, diverse and complementary perspectives should help organisations to find breakthroughs in their

      4 min read

    • Article

      4 Steps to Leadership

      Sep 1, 2022

      4 Steps to Leadership
      3 min read

    • Article

      Friend Or Foe

      Nov 11, 2019

      Friend Or Foe
      4 min read

    • Article

      The Way of The Unicorn: From Start-Up to Scale-Up

      May 1, 2022

      THERE CAN BE NO DOUBT WE LIVE IN INTERESTING TIMES. For those who aren’t familiar with the term, ‘unicorns’ are privately held start-up companies with a value of over $1 billion. And despite the global pandemic, last year we saw more companies reach

      6 min read

    • Article

      Can Good Design ‘Spark Joy?’

      Jun 3, 2019

      Last summer we were in the collective grip of Marie Kondo fever – asking ourselves if our sock drawer “sparked joy” and earnestly applying the “KonMari Method” to tidying up our homes, and by extension, our lives. Perhaps this is just another example

      2 min read

    Related categories

    Reviews for Library Performance and Service Competition

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Library Performance and Service Competition - Larry Nash White

      Enjoying the preview?
      Page 1 of 1