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    Coping with Unplanned Absences: A Pocket Guide
    Coping with Unplanned Absences: A Pocket Guide
    Coping with Unplanned Absences: A Pocket Guide
    Ebook59 pages23 minutes

    Coping with Unplanned Absences: A Pocket Guide

    By Sarah Cook

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    About this ebook

    This pocket guide, based on best practice guidelines, looks at what you can do to ensure your employees fulfil their obligations and turn up as required. It then gets to grips with the question of how your organisation should handle unplanned absences before and when they arise. 

    LanguageEnglish
    Publisheritgovernance
    Release dateJun 7, 2010
    ISBN9781849281614
    Coping with Unplanned Absences: A Pocket Guide
    Author

    Sarah Cook

    Sarah Cook is the Managing Director of the Stairway Consultancy Ltd. She has over 20 years’ consulting experience specialising in team building, leadership and change. Prior to this, Sarah worked for Unilever and as Head of Customer Care for a retail marketing consultancy. As well as having practical experience of helping to create high-performing teams across the globe, Sarah is a business author and has written widely on the topic of team building, leadership, management development and coaching. She also speaks regularly at conferences and seminars on these topics. Sarah is a Fellow of the Chartered Institute of Personnel and Development and a Chartered Marketeer. She has an MA from Cambridge University and an MBA. Sarah is an accredited user of a wide range of psychometric and team diagnostic tools. She may be contacted via sarah@thestairway.co.uk.

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      Book preview

      Coping with Unplanned Absences - Sarah Cook

      Coping with Unplanned

      Absences

      A Pocket Guide

      Coping with

      Unplanned

      Absences

      A Pocket Guide

      SARAH COOK

      Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publisher and the author cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the publisher or the author.

      Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission in writing of the publisher or, in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publisher at the following address:

      IT Governance Publishing

      IT Governance Limited

      Unit 3, Clive Court

      Bartholomew’s Walk

      Cambridgeshire Business Park

      Ely

      Cambridgeshire

      CB7 4EH

      United Kingdom

      www.itgovernance.co.uk

      © Sarah Cook 2010

      The author has asserted the rights of the author under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work.

      First published in the United Kingdom in 2010

      by IT Governance Publishing.

      ISBN 978-1-84928-161-4

      PREFACE

      Unplanned absence at work can have a detrimental impact on customer satisfaction and retention, employee morale and motivation and, ultimately, organisational performance. In this pocket guide I aim to provide practical advice to business owners, managers, team leaders and supervisors about how to prepare for and manage unplanned absence.

      With the incidence of absenteeism rising this year alone, I hope that you will find

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