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    Communicate To Keep 'Em: Enhancing Employee Engagement Through Remarkable Communication
    Communicate To Keep 'Em: Enhancing Employee Engagement Through Remarkable Communication
    Communicate To Keep 'Em: Enhancing Employee Engagement Through Remarkable Communication
    Ebook100 pages1 hour

    Communicate To Keep 'Em: Enhancing Employee Engagement Through Remarkable Communication

    By Pamela Jett

    ()

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    About this ebook

    This little book packs a big punch when it comes to developing remarkable communication skills that will enhance employee engagement. With a focus on practical application, language patterns, and specific "words to choose" and "words to lose," you will discover communication tools you can put to use immediately.
    LanguageEnglish
    PublishereBookIt.com
    Release dateApr 26, 2016
    ISBN9781939614315
    Communicate To Keep 'Em: Enhancing Employee Engagement Through Remarkable Communication

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      Book preview

      Communicate To Keep 'Em - Pamela Jett

      Jett

      CHAPTER 1

      Employee Engagement, Communication, and Golf

      Communication is a bit like professional golf. If you’ve ever watched a golf tournament, you’ve likely noticed that the person who comes in first and the person who comes in second are only separated by a few swings or strokes of the golf club – sometimes as few as one or two.

      In terms of prize money, however, as little as one swing of the golf club can make all the difference!

      As with golf, small changes in how we communicate can have a huge impact on employee engagement. Making a conscious effort to choose our words wisely, use techniques that build relationships, and use language that builds people up as opposed to tearing them down can make all the difference with respect to building good working relationships. This is crucial because positive relationships are one of the key drivers of employee engagement.

      If we practice better communication, we will have better relationships, more engaged employees, stronger bonds with our families, enhanced workplace productivity, and a reputation as the kind of person others want to work with and for. Improving communication doesn’t have to be complicated, since small changes in communication can lead to huge benefits. To increase the likelihood that you will continue improving, start small: choose one tip, tool, or technique and start practicing it today.

      Focus on small, well-leveraged changes that will result in an engaging style of communication.

      CHAPTER 2

      Choose Your Mindset

      Your mindset – the way you view the world, work, people, experiences, and everything else around you – has a tremendous impact on your ability to use engaging

      communication. Mindset is a simple concept defined by world- renowned Stanford University psychologist Carol Dweck after decades of research on achievement and success.10

      Essentially, Dweck contends that there are two basic mindsets: fixed and growth, and the mindset we choose can have a profound impact on our behavior and on our success. These mindsets can be summed up as follows:

      Traits

      • The fixed mindset sees traits such as intelligence as fixed, or set. A fixed mindset leader would believe that some employees are simply smarter than others and that training, education, or other opportunities are unlikely to change their intelligence level substantially. What an incredibly disengaging mindset! This leader or professional doesn’t believe people can learn or develop, so they withhold opportunities, don’t have meaningful conversations about career advancement, and in general treat those who they see as smart and talented in one way (rewarding) and those who they view as less smart and talented in another (withholding). It is very demoralizing to work for a fixed mindset leader if you are looking to have meaningful performance conversations and/or are looking to report to and work with someone who respects

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