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    SAP Service Management: Using the Service Notification
    SAP Service Management: Using the Service Notification
    SAP Service Management: Using the Service Notification
    Ebook72 pages17 minutes

    SAP Service Management: Using the Service Notification

    By Mike Piehl

    ()

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    About this ebook

    SAP Service Management is a combination of many different pieces in different modules. The first step in the process is the service notification. This book will walk you through the service notification and all of the different available pieces you can use to configure the notification. With complete links between the tabs, the fields and the sections, you can instantly see what fields are available and how you can add those fields.
    In addition, this book provides recommendations on what fields, sections and tabs to implement if you want a quick start. This book does not go into the actual configuration of the service notification. If you are looking for how to configure it, please see my other book: SAP Service Management - Your Successful Implementation Guide.

    LanguageEnglish
    PublisherMike Piehl
    Release dateJun 6, 2016
    ISBN9781310190827
    SAP Service Management: Using the Service Notification
    Author

    Mike Piehl

    Mike’s SAP Expertise is in Customer Service/Service Management, Variant Configuration and Sales Distribution. Mike focuses on the technical development of SAP applications using ABAP, ABAP Objects, BSP and ABAP Web Dynpro. Mike began working in SAP in 1995 as an intern who needed to learn how to implement Variant Configuration in R/3 3.0F. Mike worked at SAP and Deloitte before becoming an independent consultant.Mike created Paper Street Enterprises (PSE) in 2006 with a mission to provide the best consulting knowledge in SAP Service Management and Variant Configuration. PSE focused on helping small to midsized manufacturing companies implement and streamline their service and engineering processes. Mike has worked in the mining equipment, telecommunications equipment and high tech manufacturing industries to realize the full potential of SAP Service Management and Variant Configuration.In 2008, Mike began the journey into application design. The first application, called Rapier, provided an out of the box customer self-service SM website using BSP technology. Mike became an SAP Partner in 2011 and received his first ABAP Add-on SAP certified. Since then, he’s led the development of SAP applications has evolved into a suite of products called Renovation that focuses on simplifying and streamlining the Service Management processes. Renovation includes a Service Management dashboard, and multiple other applications to make using SAP SM easier. Renovation continues to grow and evolve into the premier Service Management application suite.In 2012, Mike (Paper Street Enterprises) and Mike Golden (Discrete Manufacturing) created the joint venture of JaveLLin Solutions, LLC. Mike Piehl is the Chief Technical Officer, responsible for all the systems and development initiatives. He is the expert in Service Management and Variant Configuration.

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      Book preview

      SAP Service Management - Mike Piehl

      SAP Service Management

      Using the Service Notification

      Published by Mike Piehl at Smashwords

      Copyright 2016 Mike Piehl

      Discover other titles by Mike Piehl

      SAP Service Management: Your Successful Implementation Guide

      SAP Service Management – Advanced Configuration Guide.

      Smashwords Edition, License Notes

      This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to your favorite ebook retailer and purchase your own copy. Thank you for respecting the hard work of this author.

      Contents

      Part A - Introduction

      Part B – How to Read this Book

      Part C - The Service Notification

      What is it?

      Why should you use it?

      Best Practices

      Part D – Service Notification Components

      Fields

      Tabs

      Sections

      Buttons

      Action Box

      Transactions

      Part E - Frequently Asked Questions

      Part F - Conclusion

      Part G - About the Author

      Introduction

      Now, you might be wondering why someone would write yet another book on SAP. Well, when I looked at the market, and read through the Plant Maintenance book, I realized there was a gap in the material. There was very little material that talked about Service Management. While there is a lot of overlap between SM and PM, there is a lot of additional integration that happens between sales and distribution that isn’t really covered in any of the books I’ve found.

      So I decided that I could not be the only one looking for more information in the field, so I began my journey of walking through the PM/SM/SD configuration and began documenting the configuration. I then tried to think of everything I knew about service and did

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