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    Intech Personal Skills: The Importance of Service Excellence in Technology
    Intech Personal Skills: The Importance of Service Excellence in Technology
    Intech Personal Skills: The Importance of Service Excellence in Technology
    Ebook93 pages31 minutes

    Intech Personal Skills: The Importance of Service Excellence in Technology

    By Jennifer Spencer

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    About this ebook

    This book contains wisdom to help you to improve your communication skills in the Technology Department. It is imperative to have great communication in this day and age and this book really gives you the tools to succeed.


    Intech Personal Skills gives you the edge you need at work. This book will not only make you think but it will also help you to create your performance review, negotiate your bonus and it will help you to take the initiative in your organization.
    LanguageEnglish
    PublisherBookBaby
    Release dateJun 13, 2016
    ISBN9781483571959
    Intech Personal Skills: The Importance of Service Excellence in Technology
    Author

    Jennifer Spencer

    Jennifer Spencer has worked with the Meat and Livestock Commission in Milton Keynes, UK for nearly 25 years. From 1983 to 1988 she was their EEC Liaison officer, dividing her time between the UK and Brussels and involved in assessing the impact of the Common Agricultural Policy on the Meat Industry. From 1988 to 1993 she was Principal Economist, writing extensively for in-house publications and trade journals. For the last eight years she has been the manager of the MLC's Economics Services, transforming it from an industry-funded activity to one that is now run on a commercial basis. In this role she leads the development and operation of market information systems and has co-authored and edited numerous specialist reports on the UK and international meat industries.

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      Book preview

      Intech Personal Skills - Jennifer Spencer

      Author

      The single biggest problem in communication is the illusion that it has taken place.

      -George Bernard Shaw

      Michelle is an IT project manager at a Fortune 500 company and she wants a promotion. She’s currently working on a major project for a client, and if she succeeds, it could make her case for her promotion a winning one. In a meeting with clients and stakeholders, she gave an unrealistic deadline of the project completion date.

      Working 14-hour days with her IT department, she is doing everything she can to pull off this project when her IT department hears from a vendor. The vendor has an internal issue that will delay their normal turnaround speed. It’s too late to get another vendor on board for the project. To make matters worse, Michelle holds back and doesn’t share the news with the client as soon as she finds out. She hopes she’ll be able to push the vendor along or otherwise fix the problem before the client needs to know. On the day of her original self-imposed deadline, Michelle lets the client know it will take another week.

      She was looking for a promotion and worked day and night to meet the deadline, but ultimately she does not satisfy the business needs and she does not receive a promotion.

      Communication plays a vital role in almost every aspect of corporate America. Being able to communicate well can boost your performance; when you listen well and confirm what you’ve heard and keep stakeholders updated on your progress, your amazing performance will speak volumes to the company and your clients. It paves the way for promotions, enables you to meet the company’s internal goals and succeed in numerous other ways.

      Excellent communication is essential to building an organized and efficient team. Excellent communication skills are vital to managing the execution of your team members, and if you know how to communicate well with different departments, you can minimize the risk of problems developing in your workplace.

      Part of being an excellent communicator in IT means being able to translate complicated IT language to non-technical business partners. You really need to break down complex IT data in step-by-step instructions.

      The first step in good communication is to listen effectively. Great managers now meet a lot with their teams, using them as a resource for information and suggestions. When a team provides feedback on the new strategies, tactics and projects they’re going to carry out, and the manager incorporates that feedback, they feel involved. When a

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