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    Service Design: From Insight to Inspiration
    Unavailable
    Service Design: From Insight to Inspiration
    Unavailable
    Service Design: From Insight to Inspiration
    Ebook443 pages4 hours

    Service Design: From Insight to Inspiration

    By Andy Polaine, Lavrans Løvlie and Ben Reason

    5/5

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    Currently unavailable

    Currently unavailable

    About this ebook

    Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

    LanguageEnglish
    PublisherRosenfeld Media
    Release dateMar 13, 2013
    ISBN9781933820613
    Unavailable
    Service Design: From Insight to Inspiration

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    Reviews for Service Design

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    • 5/5
      This is an extensive, yet concise guide to understanding the complexity of service design and how to navigate it. It provides real examples, useful tools and methods, as well as a general perspective.

      Even the smallest part is worth experimenting with and trying out in your context. It also comes from people who are pioneers of the industry, and care more for education, development and inclusion then self-promotion or being the latest buzz.