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    The Manager's Short Course to a Long Career: 101 Proven Techniques to Accelerate Your Managerial Worth
    The Manager's Short Course to a Long Career: 101 Proven Techniques to Accelerate Your Managerial Worth
    The Manager's Short Course to a Long Career: 101 Proven Techniques to Accelerate Your Managerial Worth
    Ebook380 pages3 hours

    The Manager's Short Course to a Long Career: 101 Proven Techniques to Accelerate Your Managerial Worth

    By Cher Holton

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    About this ebook

    In management, as in life, classroom training can only do so much. It takes real-world experiences to develop skills that will work in the real world. This book offers 101 self-directed tactics and activities designed to develop or upgrade leadership skills...without attending classroom training! The comprehensive skills inventory in the back helps leaders determine and articulate specific needs, and is cross-referenced with the prescriptions to provide measurable developmental activities for performance improvement. Selected as one of the top 30 business books by Soundview Executive Summaries.

    You’ll find guidance in the Manager’s Short Course that will help you enhance:
    •Leadership Excellence, to develop the specific skills that turn leaders into coaches, counselors, and mentors;
    •Empowering People, to build a work environment that nurtures trust, commitment, and enthusiasm;
    •Welcoming Change, to value change and manage it creatively;
    •Communicating for Results, to use practical tactics for decisive communication;
    •Managing Multiple Priorities, to finally get full control of your busy schedule;
    •Customer Responsiveness, to develop a highly responsive service system for enhanced profitability and customer loyalty;
    •Self-Mastery, to fulfill your personal and professional potential;
    •Targeted Innovation, to turn your creativity into a repeatable and reliable economic event.

    The Manager’s Short Course is packed with checklists and worksheets—such as “Who Does What Sheet,” “Assessing Your Conflict Management Styles,” and “Professional Skills Inventory”—that teach as they keep you organized and focused.
    Written in an easily digestible style and filled with practical strategies that can be implemented immediately on the job, this book is a one-stop guide for every leader who wants to be extraordinary—and who wants to mentor and coach his/her people to be extraordinary as well.

    LanguageEnglish
    PublisherLiberty Publishing Group
    Release dateNov 5, 2016
    ISBN9781893095953
    The Manager's Short Course to a Long Career: 101 Proven Techniques to Accelerate Your Managerial Worth
    Author

    Cher Holton

    Few people are so uniquely qualified to combine the skills of speaker, trainer, consultant, and group facilitator into one dynamic bundle of energy. With a flair for the dramatic and a focus on practicality, Cher Holton is the perfect choice for Extraordinary Leadership and Employee Engagement because she:-brings practical management development experience from her past managerial positions in private industry and Federal Government settings-is a nationally recognized keynote speaker, author, group facilitator and choice coach-is one of only a handful of professionals world-wide who have earned both the CSP (Certified Speaking Professional) and the CMC (Certified Management Consultant) designation-integrates the “real world” experiences of her clients with her own on-going research & development to create unique solutions to important work and life enrichment issuesis recognized for her extraordinary ability to relate to and actively involve clients in the learning process-is past president of NSA/Carolinas (formerly known as Carolinas Speakers Association); past Board Member of the American Society of Training & Development, American Cancer Society, and Civitan; active as committee chair, frequent presenter and member of National Speakers Association; member of the Institute of Management Consultants; and member of International Association of Coaches.

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      Book preview

      The Manager's Short Course to a Long Career - Cher Holton

      Developing solid team relationships gives any organization a competitive advantage. More and more, today’s savvy managers realize that the demands of the marketplace make team relationship development one of the critical survival skills of the 90’s.

      When highly-motivated, confident, goal-directed, and resourceful team players commit themselves to measurable results, an organization’s competitive posture and profitability dramatically increase. A recent study of employee job satisfaction indicates that many employees rank work relationships and salary equally. In another related study, researchers found that if people understand what is expected and believe they are valued as legitimate team members, they’ll drive themselves to unbelievable excellence.

      Make no mistake about it, leaders who cultivate a sensitivity toward personal dignity and worth, instill a sense of fair play, and demand depth of commitment at all levels within the organization, will enjoy phenomenal success. The prescriptions in this series will help you build a work environment that features a climate of trust, unfailing commitment, and integrity as bone-deep beliefs. It will provide the on-going developmental mechanism you need to help ordinary people achieve extraordinary results. The fundamental message here is that people have a compelling, natural thirst to be engaged, to grow, to honestly contribute; and that truly involved people can do anything. Truly involved managers will reap unprecedented benefits—with a little help from their friends.

      You’ll be transformed by these activities. You’ll be humbled by some... and deepened. Each of these prescriptions will work if you work, so get involved! And if you happen to complete all of these development activities — don’t worry! We’ll write more!

      1. Celebrate Small Wins

      Find at least one tiny event to celebrate each week. It can be someone’s birthday or personal accomplishment outside of work—but preferably, some positive accomplishment at work. The mini-celebration doesn’t have to be a dinner at an expensive restaurant. It can be a box of candy, a package of cookies, applause or a lusty group cheer. Hold the appreciation banquet at the employee’s work station in full view of admiring peers. Thank the group for their support in making this small win possible. Ceremoniously, lead in the cheer and applause. It’ll make a world of difference in morale, team spirit and — believe it or not — productivity. Setting a climate which focuses on positive reinforcement will bring positive results. So often employees only hear what they do wrong. The issue —enhancing morale and building rapport. Keep it up! How long? No more than thirty or forty years. (Caution: Be sure to share the wealth among all the employees when celebrating or giving praise. The one who may deserve it the least may be the very one you will reap the greatest benefits from as a result of a Standing Ovation.)

      2. Junk Pile Management

      Write or type at the top of postcard-sized paper the following statement: The most demeaning, annoying and humiliating rule/procedure/form/regulation/ policy with which I must live is… Call your people together in groups—all the same level in each group (ie., hourly, new hires, line-managers, professionals etc.). Spend all morning leading the group in a no-nonsense discussion designed to enlist their support in identifying ridiculous rules. Allow the group free and uninterrupted disclosure. Record each demeaning rule, every annoying regulation on chart paper. (This takes guts. If you don’t want to know, don’t ask!) Then have the courage to change something on the spot! Modify or eliminate a humiliating regulation and you’ll endear yourself to the troops. Commit to the changes. Applaud the group’s honesty. Then promise rapid action on the rest. Ask for the group’s input on fix-its. Unless you visibly demonstrate your commitment within ten working days, you’ll lose momentum—and credibility. If one (or more) of your own pet rules is a prime candidate for the junk pile, donate it willingly. Then make long-term and short-term plans—both remedial and pro-active. Ask yourself: what was it about the defunct rule/procedure/form/regulation/ policy that annoyed the troops? How was it demeaning? How did it interfere with job performance, job satisfaction or customer responsiveness?

      Repeat this exercise regularly. The odds are you’ll begin to build work relationships on trust and commitment to shared objectives. Your days as cop and referee may be over. Congratulations! Is there anything else you’d like to toss onto the junk pile? Our experience is wholly consistent with this point: Once you commit to the process, you’ll find immense personal satisfaction and revitalization. This simple token of your willingness and openness to change will lead to vast avenues of improvement and growth.

      3. Monitor Progress Through Fireside Chats

      Organize informal, quarterly forums with your people to discuss how we’re doing’ as a team. Not to be confused with traditional staff meetings, these high-energy sessions should be intensive dialogues between you and your staff. No living, breathing outsiders and their interests are permitted to intrude on these fireside sessions. Trust, listening, honesty, empathy, and ethics are the tools that’ll make or break these sessions. Asking for gut-level feedback from everyone—receptionist as well as design engineer—legitimizes your obsessive pursuit of excellence. (You are obsessed with excellence, aren’t you?) Your greatest advances in competitive positioning will come from initiating these rap sessions routinely, where you ensure constant eyeball-to-eyeball contact with everyone who works with you. Staying in touch with the heartbeats and palpitations of every person in your area of responsibility communicates your commitment—AND LOYALTY—to them. Under the deceptively simple heading of Fireside Chats lies one of the major concepts that brings this guide into crystal clear relief—achieving incrementalized excellence for sustained professional development through a system of organized daily doses of corporate reality.

      What we’re suggesting here is to get in touch with your people. Being in touch means just that—letting them see you sweat, hear your unmitigated concern, feel your uncompromised sincerity, taste your unshakable enthusiasm. Do that and you’ll experience the Holton Advantage—helping ordinary people achieve extraordinary

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