Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    Orchestrating Experiences: Collaborative Design for Complexity
    Unavailable
    Orchestrating Experiences: Collaborative Design for Complexity
    Unavailable
    Orchestrating Experiences: Collaborative Design for Complexity
    Ebook515 pages6 hours

    Orchestrating Experiences: Collaborative Design for Complexity

    By Chris Risdon and Patrick Quattlebaum

    5/5

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    A playbook of best practices, tools and frameworks that shows you how to: Connect and create an engaging customer experience across all your channels and touchpoints cross–channel or omni–channel experience Create seamless brand experience for customers as they move through your various online and offline channels, call center to website, etc Collaborate effectively with the right people across functions and product lines to design tech, marketing, customer service, etc

    LanguageEnglish
    PublisherRosenfeld Media
    Release dateMay 1, 2018
    ISBN9781933820743
    Unavailable
    Orchestrating Experiences: Collaborative Design for Complexity
    Author

    Chris Risdon

    Chris Risdon is director of design for peer–to–peer carsharing service Getaround. Previously, Chris was head of design for Capital One Labs and a design director for Adaptive Path, the pioneering experience design consultancy. Chris has introduced and advanced new methods in design, teaching thousands of design professionals and students. He holds an MFA in design from the Savannah College of Art and Design and is an adjunct professor at the California College of the Arts, teaching interaction design and service design to the next generation of designers. Follow him on Twitter @chrisrisdon.

    Related authors

    Related to Orchestrating Experiences

    Related ebooks

    Design For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Growing Communities of Practice

      Sep 1, 2019

      According to the SAP Digital Transformation Executive Study, 80 per cent of companies that have embraced digital transformation have experienced increased profitability. So why have only 21 per cent of companies completed their digital transformation

      5 min read

    • Article

      Change Sustainability Your ROI Health Check

      Mar 28, 2019

      Change sustainability programs are as unique as each of the workplace projects themselves. They can be developed either to dovetail into the end of a change program where businessas-usual kicks in, or they can be integrated into a prototype rotation

      5 min read

    • Article

      Professional Practice Takes Practice

      Mar 4, 2019

      In the last issue of Artichoke I wrote about the value of design, arguing that we need to shift our thinking about how it is communicated and understood, especially given the shifts in our own approaches – designers don’t just use design in order to

      3 min read

    • Article

      The Future Of Meetings

      Apr 20, 2022

      The Future Of Meetings
      2 min read

    • Article

      A Shared Future

      Aug 26, 2019

      Over the past almost two years, I have had the privilege of writing to (and for) Artichoke readers and DIA members in this column, sharing my thoughts and opinions about themes that affect all of us in the design community. During this time, I’ve ask

      3 min read

    • Article

      SYNC OR SWIM Trello

      Sep 15, 2019

      SYNC OR SWIM Trello
      8 min read

    • Article

      On Small Practice With ...

      Jun 29, 2020

      Anita Panov/Andrew Scott: Please describe how you currently practise. Clare Kennedy: Before Five Mile Radius, I worked in large practice, as did many of my collaborators. As my architectural experience grew, I became overwhelmed by the complexity of

      19 min read

    • Article

      AGILE: It Is All About Trust

      Oct 22, 2019

      AGILE: It Is All About Trust
      6 min read

    • Article

      Putting The Team First

      Feb 25, 2018

      Putting The Team First
      6 min read

    • Article

      Sharing Our Community’s Voice

      Nov 22, 2017

      The advantage of being part of a community is that you are never alone … the disadvantage of being part of a community is that you are never alone! Seems a simple and obvious point to make, but as I begin my time as national president of the Design I

      3 min read

    • Article

      Aim For The New Frontiers Of Work

      Sep 25, 2021

      Aim For The New Frontiers Of Work
      9 min read

    • Article

      Sustainability Tools: The Regenerative Compass

      Jan 1, 2024

      We are well into what climate experts are calling ‘the decisive decade’ for sustainability and Net Zero commitments. And yet, significant action and momentum are missing in most organizations. Even in companies that have made bold commitments for 203

      4 min read

    • Article

      Stop, Collaborate, and Listen

      Nov 1, 2019

      Stop, Collaborate, and Listen
      2 min read

    • Article

      The Era of Human + Machine Innovation

      Jan 1, 2019

      Interview by Karen Christensen In today's environment, organizations that don't keep up with customers' evolving needs are doomed. What is the best way to get a handle on these evolving needs? The first step in understanding your customers is to acce

      5 min read

    • Article

      Lest We Forget

      Dec 2, 2021

      Lest We Forget
      3 min read

    Reviews for Orchestrating Experiences

    5/5

    1 rating0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words