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    The Manager's Guide to Becoming Great
    The Manager's Guide to Becoming Great
    The Manager's Guide to Becoming Great
    Ebook119 pages2 hours

    The Manager's Guide to Becoming Great

    By Lawrence A. Pingree

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    About this ebook

    This management book focuses on the critical knowledge you'll need to become a great manager and leader. It will teach you the most important leadership skills so others will call you "great"!

    LanguageEnglish
    PublisheriUniverse
    Release dateMar 7, 2008
    ISBN9781462049103
    The Manager's Guide to Becoming Great
    Author

    Lawrence A. Pingree

    Lawrence Pingree has been an active member of the corporate world for many years with critical experiences from within large organizations such as PeopleSoft, Nokia, PeopleSoft McAfee, Safeway, VeriSign, Netscreen and Williams-Sonoma. He has consulted for large financial institutions, high tech corporations, low tech corporations and government entities. He has been an active member of the Information Systems Security Association (ISSA) of Silicon Valley as well as the Open Web Application Security Project (OWASP) and is a published author of several books and has been featured in media articles such as Chief Information Officer Magazine, ABC News and USAToday. Lawrence is a founding board member of the Digital Forensics Association where he has served as Vice President.

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      Book preview

      The Manager's Guide to Becoming Great - Lawrence A. Pingree

      9780595477869_TXT1.pdf

      Copyright © 2011 Lawrence Pingree

      All rights reserved. No part of this book may be used or reproduced by any means, graphic, electronic, or mechanical, including photocopying, recording, taping or by any information storage retrieval system without the written permission of the publisher except in the case of brief quotations embodied in critical articles and reviews.

      iUniverse books may be ordered through booksellers or by contacting:

      iUniverse

      1663 Liberty Drive

      Bloomington, IN 47403

      www.iuniverse.com

      1-800-Authors (1-800-288-4677)

      Because of the dynamic nature of the Internet, any Web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.

      Any people depicted in stock imagery provided by Thinkstock are models, and such images are being used for illustrative purposes only.

      Certain stock imagery © Thinkstock.

      ISBN: 978-0-595-47786-9 (sc)

      ISBN: 978-0-595-61691-6 (hc)

      ISBN: 978-1-4620-4910-3 (e)

      Printed in the United States of America

      iUniverse rev. date: 8/12/2011

      Contents

      Foreword

      Special Acknowledgements

      Introduction

      1 Management Responsibilities

      2 Traits of Leadership

      3 Maintaining Discipline

      4 Developing Cooperation

      5 The New Employee

      6 Training Principles

      7 Handling Grievances and Complaints

      8 Selecting the Right Employee

      Conclusion

      Foreword

      This book is dedicated to my parents. My mother, Cheryl Ann Pingree, passed before I had a chance to tell her how important she was to my life and how much I loved her. Cheryl was a wonderful, caring mother who only did the best for me in my life and for our family. We miss her and love her always. She was an inspiration to many other people and highly regarded as a good natured, honest, thoughtful and funny person.

      My father, to whom I am grateful for the love and support he has provided over the years, has always been there for me in tough times and he’s picked me up and assured me that things will be okay. My Grandfather, Owen F. Cooper, taught me how to drive, took care of me after school, let me play with his CB radio, and took me out for walks in the mountains. I will never forget those days. I love you completely.

      Thanks to everyone else who provided me guidance throughout my life; I appreciate everything everyone has done for me.

      Special Acknowledgements

      I would like to recognize the following people, who made this book possible or provided the necessary guidance:

      • Bob Bailey (Gilroy, CA)—you were there for me when I needed a second opinion and have always been a great friend.

      • Suzanne Widup (Livermore, CA)—for being there for me while I went through the toughest times in my life. You’re a great friend and colleague.

      • Dan Schooler (San Diego, CA)—without the things that you and I had gone through together in Silicon Valley and as young adults, this book would not have been possible. Thanks Dan!

      • Steven Britton (San Diego, CA)—If it wasn’t for the opportunity you and your brother brought to my life, I would not stand where I am today without your friendship. Thanks Steve!

      • Woody Hughes (Discovery Bay, CA)—through our discussions, you provided a wonderful wealth of information about managers that helped me see some of the topics that I should discuss. Thank you!

      Introduction

      The purpose of this book is to illustrate the common problems and possible solutions associated with managing people. It is designed to be the first book a new manager picks up, so that he or she can properly learn the basics of management, create a successful team, and be viewed as a qualified leader.

      After reading this book, you will have a solid understanding of the important concepts of management. It should enable you with a common sense view of management, a view that every great leader needs to be successful. If you want to be perceived as great then you need to do certain things to make that happen and this book is designed to show you how.

      For the experienced manager, take this book and place it in your desk drawer.

      When having a difficult moment, grab it to review the concepts contained within to help guide your decisions by reviewing possibilities you may not have considered. In the course of my life I’ve found research to be an invaluable tool when frustrated by circumstances. My life and my experiences have changed in very positive ways through its use. Information is the power by which humans run.

      1

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      CHAPTER OBJECTIVES:

      • Determine what it means to be a manager

      • Learn how to avoid some of the common mistakes in management

      • Analyze the duties and responsibilities common to all management positions

      The first promotion

      From the first day on the job as a manager you are confronted with many problems and situations requiring your immediate attention and quick response. Your problems multiply at a rapid rate, and you may begin to desire to be back in the old position where your duties were actually pretty easy. Now a wrong decision, a careless remark, a violation of human relations can take months to correct. You suddenly become aware of the fact that you are up against some major issues. The job of managing others is not as easy as it seemed when you were only responsible for your own production.

      Many people can’t take this new responsibility and the hardships that come along with it. They find their new management duties too worrying, confusing, demanding, uncomfortable, and downright unpleasant. These people often end up requesting to be returned to their old position where they were only responsible for their own output. They enjoyed it more when someone else told them exactly what to do and when it had to be completed.

      Other people are too weak, timid, unintelligent, immature, or they may lack other attributes of leadership required in a management position. Generally, they too end up losing their chance when a promotion becomes available. It is fairly obvious who can handle the task of management as it takes a certain type of personality, one with maturity and a drive to excellence and execution.

      Being an

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