The Drama-Free Workweek: How to Manage Difficult People for Workplace and Career Success
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About this ebook
A handy pocket guide, The Drama-Free Workweek helps you learn the secrets to quickly move from conflict to collaboration and make your working conditions virtually drama free.
Treivor Branch
Treivor Branch is the CEO of the Branch Solution LLC and has twenty years of corporate experience and over twelve years as a human resources executive. She is a savvy workplace issues consultant, conflict management specialist, and executive career coach who specializes in maximizing workplace relationships. Ms. Branch is dedicated to helping career professionals overcome barriers to career success, managers become better leaders, and companies build positive productive work environments. Learn more about Ms. Branch and The Branch Solution at www.thebranchsolution.com.
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Book preview
The Drama-Free Workweek - Treivor Branch
The Drama - Free
Workweek
* * *
How to Manage Difficult People for
Workplace and Career Success
by Treivor Branch
Order this book online at www.trafford.com
or email orders@trafford.com
Most Trafford titles are also available at major online book retailers.
© Copyright 2011 Treivor Branch.
All rights reserved. No part of this publication may be reproduced, stored
in a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the written prior permission of the author.
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. However, it is sold with the understanding that the author and publisher are not engaged in rendering legal, accounting or other professional service. If legal advice or other expert assistance is required, the services of a competent professional should be sought. The author and publisher specifically disclaim any liability that is incurred from the use or application of the contents of this book.
Printed in the United States of America.
ISBN: 978-1-4269-5433-7 (sc)
ISBN: 978-1-4269-5432-0 (e)
Trafford rev. 12/30/2011
7-Copyright-Trafford_Logo.aiwww.trafford.com
North America & international
toll-free: 1 888 232 4444 (USA & Canada)
phone: 250 383 6864 8937.png fax: 812 355 4082
Contents
Acknowledgements
Introduction
Managing
When You’re
The Employee
Beware of
The Backstabber
Glean From
The Gossiper – Or Not!
Don’t Fall With
The Downer
The Mysterious
Dr. Jekyll and Mr. Hyde
Do Business With
The Dumper
Stop
The Swiper
Get To Know
The Know-It-All
Disarm
The Dirty Joker
Managing
The Micro-Manager
Topple
The Steamroller
Back Off
The Bully
Managing
When You’re
The Boss
Take The Lead
Policies Rule
Get Rid of Toxins
Spy Not
Give Feedback
Set The Tone
Share Much Share Often
Show Your Pride
Managing
YOU
It All Starts With You
"I Don’t Like That Man,
I Must Get To Know Him Better"
Develop Your
Listening Skills
Don’t Fight Fire
With Fire
Avoid The Fight
To Be Right
Don’t Get
Sidetracked
Don’t Turn Anger into Danger
12 Steps to Effectively
Manage Conflict
About The Author
This book is dedicated to all the hard-working women and men who have the unfortunate task of dealing with workplace drama and the difficult people who cause it.
Acknowledgements
Oh my, so many people to thank and so little space!
I am so grateful for my loving supporting family - my mom, sisters, brothers, nieces and nephews. Thank you for believing in me and understanding when I could not spend as much time with you as you may have liked during this project. Thank you all so much for your support and the space to stay focused.
Thank you to all my friends and clients for giving me such great insight into your workplace drama. Thank you for your support and your eagerness to read the book.
Thank you to the difficult people who have made this all possible.