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    Value-Added Service VAS A Complete Guide
    Value-Added Service VAS A Complete Guide
    Value-Added Service VAS A Complete Guide
    Ebook207 pages1 hour

    Value-Added Service VAS A Complete Guide

    By Gerardus Blokdyk

    ()

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    About this ebook

    Who will be responsible for making the decisions to include or exclude requested changes once Value-Added Service VAS is underway? Have the types of risks that may impact Value-Added Service VAS been identified and analyzed? How do we go about Comparing Value-Added Service VAS approaches/solutions? Do we aggressively reward and promote the people who have the biggest impact on creating excellent Value-Added Service VAS services/products? How do we Improve Value-Added Service VAS service perception, and satisfaction?

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Value-Added Service VAS investments work better.

    This Value-Added Service VAS All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth Value-Added Service VAS Self-Assessment. Featuring 703 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Value-Added Service VAS improvements can be made.

    In using the questions you will be better able to:

    - diagnose Value-Added Service VAS projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in Value-Added Service VAS and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the Value-Added Service VAS Scorecard, you will develop a clear picture of which Value-Added Service VAS areas need attention.

    Your purchase includes access details to the Value-Added Service VAS self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard, and...

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    …plus an extra, special, resource that helps you with project managing.

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateAug 5, 2018
    ISBN9780655378792
    Value-Added Service VAS A Complete Guide

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      Book preview

      Value-Added Service VAS A Complete Guide - Gerardus Blokdyk

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

      Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

      Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      service@theartofservice.com

      Acknowledgments

      This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

      Representatives from several client companies participated in the preparation of this Self-Assessment.

      Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

      In addition, we are thankful for the design and printing services provided.

      Included Resources - how to access

      Included with your purchase of the book is the Value-Added Service VAS Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      How? Simply send an email to

      access@theartofservice.com

      with this books’ title in the subject to get the Value-Added Service VAS Self Assessment Tool right away.

      You will receive the following contents with New and Updated specific criteria:

      •The latest quick edition of the book in PDF

      •The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

      •The Self-Assessment Excel Dashboard, and...

      •Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

      •…plus an extra, special, resource that helps you with project managing.

      INCLUDES LIFETIME SELF ASSESSMENT UPDATES

      Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

      Get it now- you will be glad you did - do it now, before you forget.

      Send an email to access@theartofservice.com with this books’ title in the subject to get the Value-Added Service VAS Self Assessment Tool right away.

      Your feedback is invaluable to us

      If you recently bought this book, we would love to hear from you!

      You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.

      How does it work?

      To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.

      What happens when I submit my review?

      Once you have submitted your review, send us an email at

      review@theartofservice.com with the link to your review so we can properly thank you for your feedback.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of Value-Added Service VAS, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of Value-Added Service VAS have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of Value-Added Service VAS, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your Value-Added Service VAS initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

      1 Strongly Disagree

      2 Disagree

      3 Neutral

      4 Agree

      5 Strongly Agree

      Read the question and rate it with the following in front of mind:

      ‘In my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Value-Added Service VAS Scorecard on the second next page of the Self-Assessment.

      Your completed Value-Added Service VAS Scorecard will give you a clear presentation of which Value-Added Service VAS areas need attention.

      Value-Added Service VAS

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Value-Added Service VAS

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Acknowledgments8

      Included Resources - how to access8

      Your feedback is invaluable to us10

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Value-Added Service VAS

      Scorecard Example13

      Value-Added Service VAS

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:23

      CRITERION #3: MEASURE:35

      CRITERION #4: ANALYZE:48

      CRITERION #5: IMPROVE:57

      CRITERION #6: CONTROL:69

      CRITERION #7: SUSTAIN:80

      Value-Added Service VAS and Managing Projects, Criteria for Project Managers:107

      Value-Added Service VAS: Contractor Status Report108

      Value-Added Service VAS: Quality Audit109

      Value-Added Service VAS: Team Operating Agreement112

      Value-Added Service VAS: Assumption and Constraint Log114

      Value-Added Service VAS: Source Selection Criteria116

      Value-Added Service VAS: Change Management Plan118

      Value-Added Service VAS: Earned Value Status120

      Value-Added Service VAS: Procurement Management Plan122

      Value-Added Service VAS: Cost Baseline124

      Value-Added Service VAS: Requirements Management Plan126

      Value-Added Service VAS: Cost Estimating Worksheet128

      Value-Added Service VAS: Planning Process Group130

      Value-Added Service VAS: Duration Estimating Worksheet133

      Value-Added Service VAS: Stakeholder Register135

      Value-Added Service VAS: Variance Analysis136

      Value-Added Service VAS: Monitoring and Controlling Process Group138

      Value-Added Service VAS: WBS Dictionary140

      Value-Added Service VAS: Network Diagram143

      Value-Added Service VAS: Change Log145

      Value-Added Service VAS: Contract Close-Out147

      Value-Added Service VAS: Roles and Responsibilities148

      Value-Added Service VAS: Process Improvement Plan150

      Value-Added Service VAS: Formal Acceptance152

      Value-Added Service VAS: Responsibility Assignment Matrix154

      Value-Added Service VAS: Team Directory156

      Value-Added

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