Government Shared Services A Clear and Concise Reference
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About this ebook
Is a fully trained team formed, supported, and committed to work on the Government Shared Services improvements? How can we improve Government Shared Services? What is the total cost related to deploying Government Shared Services, including any consulting or professional services? What are our Government Shared Services Processes? Is there a recommended audit plan for routine surveillance inspections of Government Shared Services's gains?
This premium Government Shared Services self-assessment will make you the trusted Government Shared Services domain adviser by revealing just what you need to know to be fluent and ready for any Government Shared Services challenge.
How do I reduce the effort in the Government Shared Services work to be done to get problems solved? How can I ensure that plans of action include every Government Shared Services task and that every Government Shared Services outcome is in place? How will I save time investigating strategic and tactical options and ensuring Government Shared Services costs are low? How can I deliver tailored Government Shared Services advice instantly with structured going-forward plans?
There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Government Shared Services essentials are covered, from every angle: the Government Shared Services self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Government Shared Services outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced Government Shared Services practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Government Shared Services are maximized with professional results.
Your purchase includes access details to the Government Shared Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard, and...
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
…plus an extra, special, resource that helps you with project managing.
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
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Book preview
Government Shared Services A Clear and Concise Reference - Gerardus Blokdyk
About The Art of Service
The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.
Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://theartofservice.com
service@theartofservice.com
Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the Government Shared Services Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.
How? Simply send an email to
access@theartofservice.com
with this books’ title in the subject to get the Government Shared Services Self Assessment Tool right away.
You will receive the following contents with New and Updated specific criteria:
•The latest quick edition of the book in PDF
•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
•The Self-Assessment Excel Dashboard, and...
•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
•…plus an extra, special, resource that helps you with project managing.
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Get it now- you will be glad you did - do it now, before you forget.
Send an email to access@theartofservice.com with this books’ title in the subject to get the Government Shared Services Self Assessment Tool right away.
Your feedback is invaluable to us
If you recently bought this book, we would love to hear from you!
You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
How does it work?
To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.
What happens when I submit my review?
Once you have submitted your review, send us an email at
review@theartofservice.com with the link to your review so we can properly thank you for your feedback.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of Government Shared Services, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of Government Shared Services have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of Government Shared Services, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.
How to use the Self-Assessment
On the following pages are a series of questions to identify to what extent your Government Shared Services initiative is complete in comparison to the requirements set in standards.
To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Read the question and rate it with the following in front of mind:
‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Government Shared Services Scorecard on the second next page of the Self-Assessment.
Your completed Government Shared Services Scorecard will give you a clear presentation of which Government Shared Services areas need attention.
Government Shared Services
Scorecard Example
Example of how the finalized Scorecard can look like:
Government Shared Services
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Acknowledgments8
Included Resources - how to access8
Your feedback is invaluable to us10
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Government Shared Services
Scorecard Example13
Government Shared Services
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:23
CRITERION #3: MEASURE:35
CRITERION #4: ANALYZE:48
CRITERION #5: IMPROVE:57
CRITERION #6: CONTROL:69
CRITERION #7: SUSTAIN:80
Government Shared Services and Managing Projects, Criteria for Project Managers:107
Government Shared Services: Responsibility Assignment Matrix108
Government Shared Services: Risk Management Plan110
Government Shared Services: Change Request112
Government Shared Services: Executing Process Group114
Government Shared Services: Stakeholder Register116
Government Shared Services: Lessons Learned117
Government Shared Services: Decision Log119
Government Shared Services: Planning Process Group121
Government Shared Services: Issue Log124
Government Shared Services: Stakeholder Analysis Matrix126
Government Shared Services: Communications Management Plan128
Government Shared Services: WBS Dictionary130
Government Shared Services: Network Diagram133
Government Shared Services: Work Breakdown Structure135
Government Shared Services: Monitoring and Controlling Process Group137
Government Shared Services: Change Management Plan139
Government Shared Services: Assumption and Constraint Log141
Government Shared Services: Source Selection Criteria144
Government Shared Services: Activity List146
Government Shared Services: Requirements Traceability Matrix148
Government Shared Services: Team Member Performance Assessment150
Government Shared Services: Scope Management Plan152
Government Shared Services: Change Log154
Government Shared Services: Project Charter156
Government Shared Services: Cost Estimating Worksheet158
Government Shared Services: Requirements Management Plan160
Government