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    Management Support Third Edition
    Management Support Third Edition
    Management Support Third Edition
    Ebook204 pages1 hour

    Management Support Third Edition

    By Gerardus Blokdyk

    ()

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    About this ebook

    What are the long-term Management Support goals? Which Management Support goals are the most important? Do we aggressively reward and promote the people who have the biggest impact on creating excellent Management Support services/products? Has the Management Support work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed? What business benefits will Management Support goals deliver if achieved?

    This instant Management Support self-assessment will make you the entrusted Management Support domain assessor by revealing just what you need to know to be fluent and ready for any Management Support challenge.

    How do I reduce the effort in the Management Support work to be done to get problems solved? How can I ensure that plans of action include every Management Support task and that every Management Support outcome is in place? How will I save time investigating strategic and tactical options and ensuring Management Support costs are low? How can I deliver tailored Management Support advice instantly with structured going-forward plans?

    There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Management Support essentials are covered, from every angle: the Management Support self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Management Support outcomes are achieved.

    Contains extensive criteria grounded in past and current successful projects and activities by experienced Management Support practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Management Support are maximized with professional results.

    Your purchase includes access details to the Management Support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard, and...

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    …plus an extra, special, resource that helps you with project managing.

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateSep 28, 2018
    ISBN9780655470915
    Management Support Third Edition

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      Book preview

      Management Support Third Edition - Gerardus Blokdyk

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

      Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

      Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      service@theartofservice.com

      Acknowledgments

      This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

      Representatives from several client companies participated in the preparation of this Self-Assessment.

      Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

      In addition, we are thankful for the design and printing services provided.

      Included Resources - how to access

      Included with your purchase of the book is the Management Support Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      How? Simply send an email to

      access@theartofservice.com

      with this books’ title in the subject to get the Management Support Self Assessment Tool right away.

      You will receive the following contents with New and Updated specific criteria:

      •The latest quick edition of the book in PDF

      •The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

      •The Self-Assessment Excel Dashboard, and...

      •Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

      •…plus an extra, special, resource that helps you with project managing.

      INCLUDES LIFETIME SELF ASSESSMENT UPDATES

      Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

      Get it now- you will be glad you did - do it now, before you forget.

      Send an email to access@theartofservice.com with this books’ title in the subject to get the Management Support Self Assessment Tool right away.

      Your feedback is invaluable to us

      If you recently bought this book, we would love to hear from you!

      You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.

      How does it work?

      To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.

      What happens when I submit my review?

      Once you have submitted your review, send us an email at

      review@theartofservice.com with the link to your review so we can properly thank you for your feedback.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of Management Support, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of Management Support have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of Management Support, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your Management Support initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

      1 Strongly Disagree

      2 Disagree

      3 Neutral

      4 Agree

      5 Strongly Agree

      Read the question and rate it with the following in front of mind:

      ‘In my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Management Support Scorecard on the second next page of the Self-Assessment.

      Your completed Management Support Scorecard will give you a clear presentation of which Management Support areas need attention.

      Management Support

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Management Support

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Acknowledgments8

      Included Resources - how to access8

      Your feedback is invaluable to us10

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Management Support

      Scorecard Example13

      Management Support

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:23

      CRITERION #3: MEASURE:34

      CRITERION #4: ANALYZE:47

      CRITERION #5: IMPROVE:56

      CRITERION #6: CONTROL:68

      CRITERION #7: SUSTAIN:79

      Management Support and Managing Projects, Criteria for Project Managers:105

      1.0 Initiating Process Group: Management Support106

      1.1 Project Charter: Management Support108

      1.2 Stakeholder Register: Management Support110

      1.3 Stakeholder Analysis Matrix: Management Support111

      2.0 Planning Process Group: Management Support113

      2.1 Project Management Plan: Management Support115

      2.2 Scope Management Plan: Management Support117

      2.3 Requirements Management Plan: Management Support119

      2.4 Requirements Documentation: Management Support121

      2.5 Requirements Traceability Matrix: Management Support123

      2.6 Project Scope Statement: Management Support125

      2.7 Assumption and Constraint Log: Management Support127

      2.8 Work Breakdown Structure: Management Support129

      2.9 WBS Dictionary: Management Support131

      2.10 Schedule Management Plan: Management Support133

      2.11 Activity List: Management Support135

      2.12 Activity Attributes: Management Support137

      2.13 Milestone List: Management Support139

      2.14 Network Diagram: Management Support141

      2.15 Activity Resource Requirements: Management Support143

      2.16 Resource Breakdown Structure: Management Support144

      2.17 Activity Duration Estimates: Management Support146

      2.18 Duration Estimating Worksheet: Management Support148

      2.19 Project Schedule: Management Support150

      2.20 Cost Management Plan: Management Support152

      2.21 Activity Cost

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