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    Chatbots 101 For Businesses
    Chatbots 101 For Businesses
    Chatbots 101 For Businesses
    Ebook106 pages55 minutes

    Chatbots 101 For Businesses

    By Alicia Thibadeau

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    About this ebook

    An in depth book showcasing different examples with pictures of how to use chatbots for your business. 

    I go through the tools you'll need and a full walkthrough of how to create your first chatbot. 

    LanguageEnglish
    PublisherAlicia Thibadeau
    Release dateOct 17, 2018
    ISBN9781386757177
    Chatbots 101 For Businesses

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      Book preview

      Chatbots 101 For Businesses - Alicia Thibadeau

      Module 1 – Foundation

      Lesson 1 – What is a Chatbot? 

      Lesson 2 - The importance of having a Chatbot in your business

      Lesson 3 – Messenger Bot and its resources

      Lesson 4 – Chatbot Best Practices.

      Module 2 – Exploring the New Land

      Lesson 5 – Chatbot Mind Mapping

      Lesson 6 - Chatbot Tools

      Lesson 7 – ManyChat Overview and Initial Settings.

      Modulo 3 – Getting the Hands Dirty

      Lesson 8 – Building the first Chatbot – Part 1/3

      Step 1 - Setting up the Greeting message

      Step 2 - Configuring the Welcome Message

      Lesson 9 – Building your first Chatbot – Part 2/3

      Lesson 10 - Building your first Chatbot – Part 3/3

      Module 1 – Foundation

      What is a Chatbot?

      Let's go literal and split the words CHAT AND BOT .

      Chat in other words is like having a conversation with a close friend. Bot, short for the word robot.

      A chatbot is a conversational robot that usually has artificial intelligence, you can program or create a bot flow to make the bot say what you want with tools, such as http://manychat.com

      A FB CHAT BOT IS AN automated conversation on Facebook.

      This is the simplest way to introduce the concept and explain what a Chatbot is. It allows you to provide customer service, deliver content, acquire customers and a lot more, all 24/7 and in a seamless, automated way.

      Chatbots are already available and working on Messenger. Also, it’s expected to be available on Instagram soon.

      So, imagine the following, You call the telephone, cable tv or any other service company, and then immediately hear a message saying something like, press 1 for this, two for that, 3 for something else and 9 for talking to a live person.

      So, Chatbots are to Facebook what automated pre-recorded messages are to business phone systems.

      They have been around for some time, and the idea is that now, you can mirror this system on your Facebook page.

      Chatbots enable you to automate the answers to those questions you already answer daily, weekly or monthly.

      So, imagine that instead of answering ten people over ten minutes, you can then respond to a hundred people, a thousand people, all at the same time.

      Depending on which option you chose, whether it be option one, two or three, the robot/automated system is already segmenting you to another path, exactly how chatbots work when you set them up correctly.

      There are many things a Facebook Chatbot can do, which you will learn throughout the rest of this course.

      Many people may wonder, are chatbots an application?

      Well, not really. Applications are entirely different than Chatbots. Although, an application can have a Chatbot embedded in it.

      Imagine a food delivery application and imagine an app you use for your recurring services...

      The idea is that the Chatbot makes the call, do whatever it was made to do. Whether that be in sales, service or whatever it was programmed to do.

      There are two types of Chatbots you need to understand.

      THE FIRST TYPE IS THOSE that search information in a database. This means that there is an information database, an already thought out flow, such

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