Chris is the author of “Never Split The Difference: Negotiating As If Your Life Depended On It” and the Founder/CEO of the Black Swan Group. A 24-year veteran of the FBI, he retired as their lead international kidnapping negotiator. His company solves business communication problems with hostage negotiation solutions. Sponsors Northeastern U: Northeastern University’s D’Amore McKim School of Business offers the master’s degree for corporate entrepreneurs and is now accepting applications for its January cohort of online Innovation students! Clear: The best way to get through the airport! Get your first 2 months of Clear for FREE. Visit clearme.com and use code EOFIRE!