Giving feedback is not an easy task. We often psych ourselves out and/or procrastinate on delivering it, dreading the conversation and what might happen when we bring it up. This is especially true when the situation seems to be infused with tension. Fear not!  Today we turn to coaching and communication expert (and past guest), Tom Henschel to help us navigate the task of delivering feedback effectively so you get the best possible outcome. We discuss why it is hard to give feedback, the importance of keeping things conversational, some key missteps that managers make when delivering feedback, and we explore a 4 step model that Tom uses with his clients that provides a great framework for that feedback conversation you need to have. We even act out a couple scenarios and direct them to give examples of what to do , and what not to do.  This episode is immensely practical and important. Tom, of course, delivers priceless insights and advice that you won't want to miss.  Be sure to go to www.keystotheshop.com/resources to download the PDF of the 4 step feedback model Tom has generously made available to KTTS listeners!    Links: Tom's Company: www.essentialcomm.com Tom's Podcast: The look and Sound of Leadership Tom's last appearance on KTTS: ep. 52 Solving Coworker Conflict