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    Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace

    Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace

    FromSocial Pros Podcast

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    Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace

    FromSocial Pros Podcast

    ratings:
    Length:
    39 minutes
    Released:
    Mar 14, 2014
    Format:
    Podcast episode

    Description

    Becky Carroll, Director of Social Media Strategy at PwC Consulting, joins the Social Pros Podcast this week to discuss the impact of trust (or lack of trust) on consumer behavior, how social can improve a customer’s experience of a brand, and social media’s newest maturity level. Please Support Our Sponsors Huge thanks to our amazing sponsors for helping us make this happen. Please support them; [...]
    Released:
    Mar 14, 2014
    Format:
    Podcast episode

    Titles in the series (100)

    Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.