MS - 96

Management Programme

ASSIGNMENT SECOND SEMESTER 2012

MS 96: TOTAL QUALITY MANAGEMENT

School of Management Studies

INDIRA GANDHI NATIONAL OPEN UNIVERSITY MAIDAN GARHI, NEW DELHI 110 068

ASSIGNMENT Course Code Course Title Assignment Code Coverage : : : : MS - 96 Total Quality Management MS-96/TMA/SEM - II /2012 All Blocks

Note: Answer all the questions and send them to the Coordinator of the Study Centre you are attached with. 1. Deming prescribed fourteen-point cure for seven deadly diseases. Discuss the seven deadly diseases along with Demings fourteen-point cure. Also discuss the relevance of Demings fourteen-point cure system in the changing times. How are corporate strategy and TQM related? Explain with the help of an illustration Many people think of technology as automation, mechanization, machines and computers but the term has a much broader meaning. It is a means of transforming inputs into outputs. Critically discuss the statement. Traditionally, it is thought that training needs must be identified during performance appraisal and these needs must then be accumulated to arrive at the organizations needs. What in your opinion is the relevance of identifying training needs in the competitive world? What do you understand by Professional status and code of ethics? Do you think that these are important for an organization? Justify giving examples.

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