Mike Kistner, CIO

Best Western International

11 November 2003

1
The Right Technology

• Do it because everyone else is

• Just get started – you will know it when
you see it
• Get your hardware first
• Use a proprietary solution
• Make sure you agreement guarantees
your right to pay

• Results – Career Opportunity

2
Lets Start Again

• What are you trying to do?

• Why?

3
ROI

• If it doesn’t have a return – why do it?

• Let’s assume it does…..

4
Articulate the business solution

• How will the technology you are

contemplating solve your business
problem or achieve your objectives –
specifically.

5
What do you have?

• Current Systems
• Current Interfaces
• Current Skills
• Plans in process
• Funding
• Do you have pieces of the solution?
– Can you make it work?
– Describe how – specifically

6
Look Ahead

• Forecast demand 2 to 3 years out

– Now double it

7
Sizing

Estimate time to implement

Does it still have value?

8
So we Go.
• Finally – Technology Partners
– Distributors
» GDS
» Online re-sellers

– Technology Providers
» Hardware
• Hosted
• Purchased
» Software
• Purchased
• Developed
• ASP

– You

9
They Should -

• Have Staying Power

• Be progressive
• Use Standards
– OTA
– HTNG
– TOWARD
– APEX
– HITIS
– Liberty Alliance
• Have Success Stories or…..

10
Fully Describe the effort

• Inside or Outside or Inside/Outside

• Project Plan
– Who
– What
– When
– How
– How support when done

11
•Check your ROI

12
Contract

• Based on project plan

• SLA – before – during - after

13
Monitor

• Track the plan

• Adjust
• Have contingency plans

14
•Good Luck!

15