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 MIS

DATA, INFORMATION,
AND SYSTEMS
Generating Information
Computer-based ISs take data as raw
material, process it, and produce information
as output.

Figure 1.1 Input-process-output

MIS 715 Eaton Fall 2001

DATA, INFORMATION,
AND SYSTEMS
Information in Context

MIS 715 Eaton Fall 2001

Figure 1.2 Characteristics of useful information

COMPUTER-BASED INFORMATION SYSTEM

An Information System is an organized combination of people, hardware, software,
communication networks and the data resources that collects, transforms and
disseminates information in a organization.

IT VS IS

Payroll
System

INFORMATION
TECHNOLOGY

Inventory
System

Hardware
Software
Databases

Networks
Other related
components

are used to build

INFORMATION
SYSTEMS
Marketing
System

Customer
Service
System

SCHEDULED REPORT EXAMPLE

Daily Sales Detail Report

Prepared: 08/10/xx
Order
#

Customer
ID

Sales
Rep ID

Ship
Date

Quantity

Item #

Amount

P12453

C89321

CAR

08/12/96

144

P1234

$3,214

P12453

C89321

CAR

08/12/96

288

P3214

$5,660

P12453

C03214

GWA

08/13/96

12

P4902

$1,224

P12455

C52313

SAK

08/12/96

24

P4012

$2,448

P12456

C34123

JMW

08J/13/96

144

P3214

$720

KEY INDICATOR REPORT EXAMPLE

Daily Sales Key Indicator Report

This
Month

Last
Month

Last
Year

Total Orders Month to Date

$1,808

$1,694

$1,014

Forecasted Sales for the Month

$2,406

$2,224

$2,608

DEMAND REPORT EXAMPLE

Daily Sales by Sales Rep Summary Report

Prepared: 08/10/xx
Sales Rep ID

Amount

CAR

$42,345

GWA

$38,950

SAK

$22,100

JWN

$12,350

EXCEPTION REPORT EXAMPLE

Daily Sales Exception Report ORDERS OVER $10,000

Prepared: 08/10/xx
Order
#

Customer
ID

Sales
Rep ID

Ship
Date

Quantity

Item #

Amount

P12453

C89321

CAR

08/12/96

144

P1234

$13,214

P12453

C89321

CAR

08/12/96

288

P3214

$15,660

P12453

C03214

GWA

08/13/96

12

P4902

$11,224

ITEC 1010

Information and Organizations

OUTPUTS OF A MANAGEMENT
INFORMATION SYSTEM
Earnings by Quarter (Millions)
Actual

Drill Down Reports

Provide detailed data
about a situation.

Forecast

Variance

2ND Qtr 1999

$12.6

$11.8

6.8%

1st Qtr 1999

$10.8

$10.7

0.9%

4th Qtr 1998

$14.3

$14.5

-1.4%

3rd Qtr 1998

$12.8

$13.3

-3.0%

Etc. See Figure 9.2

An Organizations
MIS

Internet

Financial
MIS

Business
transactions

Transaction
processing
systems

Business
transactions

Extranet

Databases
of
valid
transactions

Databases
of
external
data

Accounting
MIS

Drill down reports

Exception reports
Demand reports

Marketing
MIS

Human
Resources
MIS

Key-indicator reports
Scheduled reports

Etc.

Etc.

Figure 9.3

MARKETING MIS

Supports managerial activities in product

development, distribution, pricing decisions,
and promotional effectiveness

Schematic

Databases of
internal data

Business
transactions

Transaction
processing
systems

Databases of
external data

Databases
of valid
transactions
for each
TPS

Marketing
MIS

Manufacturing
DSS

Marketing
applications
databases

Sales by customer
Sales by salesperson

Operational
databases

Sales by product

Manufacturing
ES

Pricing report
Total service calls
Customer satisfaction

Figure 9.9

INPUTS TO MARKETING MIS

Strategic plan and corporate policies

The TPS
External sources:
The

competition
The market

MARKETING MIS SUBSYSTEMS AND

OUTPUTS

Marketing research
Product development
Promotion and advertising
Product pricing

 DFD

ITEC 1010

Information and Organizations

MIS

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MIS
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Decision Making and Information Systems

Information Requirements of Key Decision-Making Groups in a Firm

Senior managers, middle managers, operational managers, and employees have different types of decisions
and information requirements.

Figure 12-1

Decision Making and Information Systems

Stages in Decision Making

The decision-making process can be broken

down into four stages.

Figure 12-2

Systems for Decision Support

Overview of a Decision-Support System

The main components of the DSS are the DSS database, the user interface, and the DSS software system. The DSS database may be a small database residing
on a PC or a large data warehouse.

Figure 12-3

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