.

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%40-%20
(.Harrington (87
( Crosby (88 %40-30
.
%40-30
.Cem Kaner
% 25 - 5
.Bell & others
%30
).) Albrigh and Roth



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26 28 1425

.4

.
.5 .

.
.
.

1951
A.V Feigenbaum
.GE
W.J Massers 1957 "
".
Dr.Harrington 1960 Feigenbaum
IBM PQC
1964 IBM
PQC .Q-100
1987 ( )ASQ
,Dr.Harrington , , ,,
, .


:

.

.


:
: BS6143

.

(AS 2561: )
:

.

1960 Feigenbaum
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..

.1

( )PAF

 ()FAP

( )1

 ()FAP

)(10.0%

)(25.0%
)(65.0%

 ()FAP

= ( / ) *100
= ( / ) *100

= ( / ) *100
= ( / ) *100

 ( - )FAP

( /)%

1996

1997

1998

1999

27.000

41.500

74.600

112.300

155.000

122.500

113.400

107.000

242.000

196.000

103.500

106.000

386.400
810.400

469.200
829.200

347.800
639.300

5.050.000 4.450.000 4.360.000

1.880.000 1.810.000 1.760.000

% 18.6

% 18.6

% 12.7

219.100
544.400
5.190.000
1.890.000

%10.5

 ()FAP

15
10
5
0
1999

1998

1997

1996

20

( )
BS4778
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(
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100



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$ 7-6 .
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26 28 1425

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= ( * k
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k


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(
) . Zero defect

.

USL

GOOD

TARGET
)(NOMINAL

LSL

LOSS

USL

TARGET
)(NOMINAL

LSL

2
)k(Y-T

=L

L
USL

L = LOSS
T = TARGET VALUE
k = CONSTANT
Y = ACTUAL QUALITY VALUE

LSL

.

.


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.


1. Campenalla, 1999. Principles of quality
cost. 3rd edition. ASQ Milwaukee,ASQ
press.
2. Harrington, H.J. 1987. Poor Quality cost.
Milwaukee,ASQ press.


( / )
-: