Professional Documents
Culture Documents
com
,
,
,
.
:
.
.
.
.
.
,
:
. .
. .
. .
. .
. .
. word
.
. .
. .
.
.
.
:
/
:
/
:
/
:
/
:
:
:
:
:
:
:
:
:
/
/
/
/
:
:
:
:
:
:
/
/
/
/
/
:
/
/
/
:
.
:
:
www.altaknyia-qms.com/qms
ISO
- ] [
) (
, , , , ,
, , ,
....... ,
,
,
,
,
,
.
.
:
. .
.
:
-
-
-
-
-
-
-
-
-
-
-
-
-
-
IEC/
ISO
) (
.
-
. :
:
.
....
.
:
:
.
:
)
...( .
.
:
- -
.
:
.
:
.
-
.
)
(....
-
:
......
www.altaknyia-qms.com/qwm
) (
) (
)
......(
)
......... (
-
:
:
.
:
:
.
.
:
.
)
(
.
.
:
.
.
.
.
:
.
.
.
-
-- :
.
.
.
-- :
).(ISO, IEC
ISO
IEC .
ISO IEC .
.
:
- -
.
:
)
(
.
.
-
-
.
.
.
.
.
.
:
.
)
...
( .
) (
.
.
-
.
www.altaknyia-qms.com/qwm
ISO
IEC
CODEX
WTO
ITC
OIML
ASTM
IFAN
IAF
LNCSM
IANOR
INORPI
SASO
PAI
LIBNOR
JISM
PSI
ESMA
SNIMA
SASMO
- MOCIOMAN
GSO
LAQI
ARSO
AIDMO
CEN
CENELEC
ETSI
DIN
ANSI
UNI
BSI
AFNOR
BIS
JIS
.
:
-
-
...
:
EOS
-
-
LNCSM
- -
www.altaknyia-qms.com/qwm
:
) : : (
.
- -
..
):
(..
:
.
:
, ,
, , , ,
, , ,
...
.
- -
www.altaknyia-qms.com/qwm
:
, ,
.
:
:
.
.
.
.
.
,
.
.
.
.
.
.
.
.
-: !
! ...
.
.
..
) ( )
(
( )
)
( )
(.
!
..
.
- -
www.altaknyia-qms.com/qwm
:
.
) ( QMS
( (ISO
.
: :
:
)
. (:
- -
www.altaknyia-qms.com/qwm
)
(
.
.
.
- -
)
(
www.altaknyia-qms.com/qwm
.
)(IAF
) (WTO .
) ,
,
(
-
.
.
-
.
:
:
)
(
.
.
-
)
(
.
- -
. (IAF (www.iaf.nu
-
. IAF
www.altaknyia-qms.com/qwm
.
.
:
.
:
.
:
.
:
.
:
) .
:
.
.
..
..
..
..
..
.. .
:
- -
www.altaknyia-qms.com/qwm
..
..
.
.
.
..
..
) (Danny Cox
) (John Hoover
) -:)-
.
:
)(
.
:
.
.
.
:
.
:
.
.
:
.
.
:
.
.
:
.
.
:
.
.
:
.
.
:
.
.
.
) : :
:
- -
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
:
:
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
).)
www.altaknyia-qms.com/qwm
))
:
:
.
.
.
.
.
.
.
.
.
.
.
.
.
.
:
.
:
:
.
.
.
.
.
.
.
.
.
):)
:
.
.
:
.
.
.
:
.
:
.
.
.
:
.
:
.
.
:
.
)
).
:
.
.
.
.
.
.
:
- -
.
.
.
.
.
.
.
.
.
.
:
.
) (.
.
.
.
.
.
.
.
.
.
.
)
(.
www.altaknyia-qms.com/qwm
,
.
,
,
,
.
,
.
.
.
.
- -
www.altaknyia-qms.com/qwm
.
.
,
) (
.
,
)
(
.
,
.
.
.
,
- -
,
.
:
.
.
.
.
)
(.
,
,
,
,
,
www.altaknyia-qms.com/qwm
ISO
.
ISO
:
ISO
.
ISO
:
ISO
:
) (
ISO
ISO :
ISO
- -
.
.
www.altaknyia-qms.com/qwm
. .
. .
,
.
.
.
.
,
.
)
.
( :
.
) : ( .
. .
.
- -
www.altaknyia-qms.com/qwm
. J. C. Bowman
, ,
.
() .
:
.
.
)(
Convenient Leadership
Top Management Commitment
.
Bowman J. C. , Performance
-
Management: Design and effectiveness in
.P ( ,Quality driven by Deming (USA
:
)
( :
.
:
Continual
Improvement
)(
:
:
:
.
: .
: :
:.
:
:
.
)(
:
:
:
:
- -
Nonconformance Case
:
.
:
)
( :
.
.
www.altaknyia-qms.com/qwm
:
) ( :
,
Management by
Objectives Management
by Participation
( Total Quality Management (TQM
Factual Approach of decision Making
:
)(
)
( )( )
( .
.
.
.
Conformity
)( )
(
.
.
Conformity with Quality
.Standards
.
.
.
:
:
www.altaknyia-qms.com
- -
www.altaknyia-qms.com/qwm
..
..
.. ..
/
-
.
-
.
-
) ( .
-
) (
.
- -
www.altaknyia-qms.com/qwm
-
..
.
-
..
.
-
)
(
.
-
.
-
.
-
.
- -
www.altaknyia-qms.com/qwm
] [
.
) (
. Strategy
.
] Teacher Accountability
[
.
.
] [
.
:
*
] [
] [
.
.
- -
www.altaknyia-qms.com/qwm
) (
-:
.
-
.
-
.
-
.
-
.
-
.
-
.
-
-
.
.
* :
.
.
* :
- :
( ISO
International Standardization Organization
.
** :
-
.
-
.
-
.
-
.
-
.
-
.
-
.
-
.
-
.
.
- -
.
.
* :
- .
-
- .
-
.
www.altaknyia-qms.com/qwm
.
-
.
- :
.
-
.
-
.
-
.
** :
.
-
:
.
Robert Kronsky
-
.
Jablonski
-
lam
Rio salado college
jablonski Robert
- -
.
.
.
.
** :
-:
-
-
.
-
www.altaknyia-qms.com/qwm
- .
.
-
.
-
.
.
-
-
) (
.
-
.
.
-:
** :
-
)
(
-
.
]
.
-
[
.
- -
www.altaknyia-qms.com/qwm
j7^a7}`f}hfffz%o
:
) (
.
) ( KES
) (FAST
.
.
..
) -
- - -(
.
:
-
) -
- (
.
-
.
:
-
- .
- .
..
.
.
:
.
-
-
.
) -
-
(
.
-
- -
www.altaknyia-qms.com/qwm
.
-
- :
- -
:
- ) ( .
- ) ( .
- .
- ) -( .
- :
:- . :
- Sewability
.
.
- :
:
-- :Wiezlak
/
).(Gumbell
-- :Nestler
/
)(.
-- :Nvmth
.
-- :
/ )/(
/ / .
- :
- ) .
/ (
- ). (
- ).
(
- -:
- .
-- Seam Strength
-- : :
- .
- .
- .
- .
- ) . (
- ) . (
- :
.
) ,
- -
www.altaknyia-qms.com/qwm
( .
:
-:
) (X
)(
) (Y ) (Z
A B C
A B C
V V V < V
C B A.
)( :
) ( .
) (B ).(
) (W ).(
) ( ).(
= Vmax
= Vmin
.
) (S .
)( ):(A
) (A
) (A .
) - -
) :(
( ) (
) (
.
-:
:
-
= .
T
.
= .
F
)( KES
= .
M
) (FAST
) .
-
(.
) (.
:
.
) (H ).(
,
-
) (W ).(
) ( ).(
.
-
.
- -
www.altaknyia-qms.com/qwm
Continual Improvement
) Kaizen
(
..
)
(.
) (Taiichi Ohno
,
.
.
.
.
.
:
Kai
zen
Kizen Continual
Improvement
,
.
-
waste
:
Significant
Achieved
Sustainable
P.D.C.A :
) (. ) (. ) (. ) (.) :
(
:
...
...
- -
...
...
...
...
.
,
.
:
) Seiri Or Sort Step (
Deals with the contents of a workplace, and
.removes all items that are not needed there
, .
) Seiton Or Set In Order Step (
Refers to a place for everything, and
everything in its place to enable easy
.access to needed items
) (
www.altaknyia-qms.com/qwm
)Seiso Or Scrub - Step (
Refers not just to cleaning, but to being
proud about the way the workplace is
.organized and kept in good condition
,
.
) Seiketsu Or Standardise Step
(
Refers to having standards that everyone
has to adhere to. Visual management
is an important aspect to facilitate easy
.understanding of these standards
, ,
.
)Shitsuki Or Sustain Step(
Refers to training of all employees and
communication to all employees to ensure
).Step) application
.
.. :
.
.
.
MUDA
ELIMINATION )
(.
.
.
.
..
,
.
.
.
.
.
Gemba KAIZEN
)
(.
KAIZEN Gemba
.
..
.
.
.
:
:
.
.
:
- -
:
. ) (
.
.
:
(Significant (large Strategicallyimportant areas
Speedily Achieved Sustainable =
+
= + ) ( Muda
* )(Muda
.
=
(
* =)
* =) (
www.altaknyia-qms.com/qwm
)
(
) (
:
-
-
-
-
-
-
- /
* :
: : : : ) -
(
*
.
.
:
.
) ( .
.
. . . )(
.
)( .
.
)( .
* :
.
) (
.
) (
.
) ( ) (
.
) (
.
) (
.
.
.
) (
.
- -
.
.
.
( )
Focused Improvement
- Kobetsu
-
Big Spectacular Innovations
Low or No-
Cost
a
systematic method
Kaizen tools
www.altaknyia-qms.com/qwm
Zero Loses
effectiveness losses
Shop floor
) equipment operations -
(
:
Zero Loses
.
Zero Loses
.
,.
!
) Preventive Maintenance
Analysis )PMA
..
easy
handling of operators
.. ! ..
..
..
..
:
o
) (.
) -
o
=
- )
)
( ..
)(
: - -
! ..
equipment productivity loss modes i.e.
causal factors
- -
.
) (
..
..
..
..
..
) ( TQM
.
..
..
:
. -
)
(
.
-
) (
-
) ... (
:
.
.
:
.
..
..
..
..
) .. (
!
www.altaknyia-qms.com/qwm
Quality Improvement
.
.
.
:
.
.
.
.
.
:
-
)(
.
-
- -
www.altaknyia-qms.com/qwm
)TQM, benchmarking, quality function
deployment, reengineering, reducing layers
of management, just-in-time, Drive out fear,
(point team work and Demings
.
.
.
.
)
(
:
.
Out of crisis. .() .Deming, W. E
Cambridge, Massachusetts institute of
technology center for advanced engineering
study
- -
www.altaknyia-qms.com/qwm
.
.
/
.
.
.
.
.
.
- -
www.altaknyia-qms.com/qwm
/
.
.
:
.
.
- -
www.altaknyia-qms.com/qwm
,
,
,
, .
,
,
,
,
,
,...........
,
Kaizen ) ( .
.
)
(.
) (Taiichi Ohno
,
. .
.
.
, : Kai , zen
.
Kizen Continual Improvement
,
, ,
- -
www.altaknyia-qms.com/qwm
,
.
-
,
:
Significant
Achieved
Sustainable
,
P.D.C.A
:
) (. ) (. ) (. - ) (.
) ... (
...
) ...
(
...
.........
,.....
,
,
.
, , .......
......... ..........
...................,
.
)
(
.
,
.
:
) .. ... (
) ... (
- -
//
/
:
:
,
) (
www.altaknyia-qms.com/qwm
:
.
.
:
) -
(
Research development - production lines
((and know how factories product
.
/
)
(
.
.
:
:
-
,
,.
,
,
..
-
-
-
..
- -
-
,
proto-types
.
,
.
.
-
R&D
) (
www.altaknyia-qms.com/qwm
) (
//
//
//
//
//
//
) (
,
.
-
, know-how
.
.
.
.
:
-
-
-
- -
www.altaknyia-qms.com/qwm
.
)
(
.
-
.
.
.
.
) +
/ +
+ (
.
:
) (
) ( .
,:
.
.
,
- -
) - - -
( )
( :
-
.
.
-
.
:
-
-
www.altaknyia-qms.com/qwm
(Edward Deming
))Deming
Deming
Feigenbaum Ishikawa Juran
Tajuchi Crosby.
)(Edward Deming
.
.
) (.
.
.
-
) (
.
.
) ( .
.
.
:
- :
.
. .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
- -
.
: .
.
.
.
.
. SPC
.
.
.
.
.
.
.
.
.
.
.
.
,
www.altaknyia-qms.com/qwm
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
- -
.
.
.
www.altaknyia-qms.com/qwm
.
.
.
.
. .
.
- :
:
.
.
.
.
.
.
.
.
.
.
.
.
.
.
- :
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
: )The PDCA
(Cycle
:
- ) (Plan .
- ) (Do .
- )(Check .
- ) (Act .
) (
- :
.
- :
- -
.
.
www.altaknyia-qms.com/qwm
.
.
.
:
- -
www.altaknyia-qms.com/qwm
.
.
.
.
.
.
- -
www.altaknyia-qms.com/qwm
] : .[
,, , ,
, ,
.
,
,
:
.
.
.
.
.
) ( .
- -
www.altaknyia-qms.com/qwm
.
.
.
.
.
.
.
.
.
.
.
.
:
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
, .
.
.
.
.
.
.
.
.
.
.
.
.
- -
www.altaknyia-qms.com/qwm
,
,
,
:
Check Sheets
.
flow diagram
.
Histogram
.
pareto diagram
.
cause and
.
effect diagram
scatter diagram
.
control charts
.
,
,
.
,
,
- -
,
,
,
,
www.altaknyia-qms.com/qwm
,
,
,
.
,
,
,
Quality function deployment
customer voice
quality house
,
)
,( QFD
.
- -
,
,
,
, ,
gap
analysis check list
www.altaknyia-qms.com/qwm
) second party audit
(
check list
ISO
QFD
Measurement System
Analysis
- -
:
.
.
.
.
.
.
.
.
.
.
.
www.altaknyia-qms.com/qwm
..
..
.
..
. ..
- .
..
.
Ethical
Trade Initiative
..
) ( .
.
.
.
.
- -
www.altaknyia-qms.com/qwm
.
.
.
-
..
.
.
.
.
.
.
- -
www.altaknyia-qms.com/qwm
.
.
.
.
.
)
(
)
. .
( .
:
:
.
.
.
..
.
. .
.
)
( ) (
- -
. www.ethicaltrade.org
. www.eti-ten.org
www.altaknyia-qms.com/qwm
-
. .
-
...... , ,
Name
Reference
Entry No.
Definition
quality
assurance
ISO 12790-1:2001
2.26
quality
assurance
ISO 15531-1:2004
3.6.42
quality
assurance
quality
assurance
ISO 2919:1999
3.9
quality
assurance
ISO 6859-1:1982
3.20
quality
assurance
ISO 7348:1992
05.00
quality
assurance
ISO 7563:1998
2.40
quality
assurance
ISO 921:1997
948
quality
assurance
quality
assurance
www.altaknyia-qms.com/qwm
- -
-
lacitsitats)
( lortnoc ssecorp
,
. ,
-
.
*
: /
Abdullah Khalil :
:
Iso
.saleh :
:
/ISO
flow chart -
cause and effect diagram -
parito diagram -
histogram -
/ISO
control chart -
of ISO: Principles
Customer focus .
Leadership .
Involvement of people .
,
Process approach .
System approach .
Continuous improvement .
,
Factual approach .
.
Supplier relationship .
,
- -
www.altaknyia-qms.com/qwm
:
:
,
.
,
:
, :
:
.
.
.
.
:
,
.
) (
- -
www.altaknyia-qms.com/qwm
) (
:
, !!!
\ \
,
, ,
.
, ,
,
,
) : ( = ) /
( = .
If you dont have an objective in life, any cause could be one
There is always one who suffers more than you do, so you should
be optimistic
,If you have been betrayed from behind the scene
then you should be proud because you are the only one who is in
front
- -
www.altaknyia-qms.com/qwm
The soft words are more powerful than the naked truth
..
We are all like the bright moon; we still have our darker side
Dont challenge someone who has nothing to loose
The panic from a catastrophe is another catastrophe
Dont be critic to your wifes taste, she is the one who selected you
at the first place
You cant chase worries flying over your head but you can do
preventing them from nesting in your head
Every minute of anger will get you one more year older
The failure in planning will lead in planning to failure
( ].[ :
!
.
.
!
.
.
:
!
!!!
!
) :
! ) :
( ] .[ :
- -
www.altaknyia-qms.com/qwm
) :
( !
) (
) :
(
] .[ :
!!
!
...
) : (
].[ :
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
-
!!
:
!
!
! :
) ( ]:
---
-
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
- -
www.altaknyia-qms.com/qwm
.
..
)
(
.
.
.
.
.
.
.
.
.
.
.
.
..
.
. .
.
.
.
.
.
.
.
.
- -
www.altaknyia-qms.com/qwm
,
,
.
, ,
,
,
,
,
, ,
.
.
)(
,
.
.
.
.
.
,
.
.
.
- -
www.altaknyia-qms.com/qwm
.
.
.
:
:
:
.
.
.
www.altaknyia-qms.com
:Act
.
:
: Plan
.
:Do
.
:Check
.
- -
www.altaknyia-qms.com/qwm