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System Theory
Buckley
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System Theory


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System
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closed system



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open system



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.3 Semi-enclosed systems

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) (
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Data


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Information




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Knowledge








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(

Computerized information systems
ComputerBased Information

System ) ( CBIS
Hardware Software


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Keyboard Mouse . Scanner
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Attribute Of Information Quality


%90 %10

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Temporal dimension

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Time Lines

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Currently

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Time Period

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)( Content Dimension

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.1

Accuracy

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.2

Validity Reliability



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.3

Relevancy


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Completeness




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.5

Conciseness

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Form Dimension

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Clarity


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Flexibility



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Presentation

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Organizational Structure Managerial Leadership
Business Strategies Culture

Organizational Human Resources


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Organizational
Structure


Managerial
Leadership

Technology

MIS

Organizational
Culture
Human

Resources

Business
Strategies

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Computer Science
Management science Operation Research
Sociology Psychology
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Operation
Research

Sociology

Computer
Science

MIS

Economics

Management
Science

Psychology

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)EIS)SIS

MIS

KMS

DSS


OLAP

OAS

)
)

)(7
TPS




.


Strategic

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Information system Executive

information system




.
)(
.

DBMS

.
.
) (

Decision Support Systems Group Decision

Support Systems
.

Data Workers Knowledge Workers

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Data Warehouses Online

Analytical Processing Systems ) . (OLAP




.
Office Automation Systems

. )
(
.
Transactions Processing Systems
.


.
TPS


24

TPS

MRP

) (8


Quality Accuracy

MIS

MIS
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. Context and Content

Integrity Real Time Good

The Strategic Role Of MIS

.1


26



.


.

:
Strategic Vision


.
Organization Mission

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) . (SWOT

.

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.
.2

)
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Value Chain Model
porter

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Procurement Of Resources

Customer
Service

Marketing
And
Sales

Technology Development

Inbound Operations Outbound


Logistics
Logistics

Inbound Logistics
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Operations

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Primary Business Processes

Human Resources Management


Support Processes

Administrative Coordination and Support Services


) (.
Marketing and Sales


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/


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Technology Development



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Procurement Of Resources

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(
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) (

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(


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Data Warehouse
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)

(Inbound Logistics


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Inter

Organizational Information Systems

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, Intranet Internet , Extranet


/ Client/Server
Data Warehouse Server

.


.
Physical Component Information

. Component

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Porter
. :

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Coast Leadership Strategy


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e-

Banking

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Differentiation Strategy


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Unique Features
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Focus Strategy




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. Synergy

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5=2+2 .



Functional Information Subsystems



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Computer based MIS

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(
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) (10




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.1

Marketing Information

Systems

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Information
:

Subsystems


)11
(.

Outputs

Feedback

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) (11

Inputs

.2

Operation Information

Subsystems




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.

Computer-Aided Manufacturing
Computer-Aided Design Materials

Requirements planning Robots Systems


Computer-Aided Integrated Manufacturing

.


. )

(12 .


:

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Outputs

Inputs

Feedback

) (12

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.3


Accounting and Financial Information Subsystems


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.

Accounts Payable and Accounts Receivable Cost

Accounting Auditing
Electronic Data Processing
Cash Management System Financial

. Analysis ) (13 .

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Outputs

Inputs

Feedback

) (13

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.4

Human Resources Information Subsystems



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Recruitment and Promotion
Training Employees Evaluation

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) (14
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Inputs

Outputs

Feedback

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) (14


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)
(
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Database Management Systems Data

Warehouses )

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(
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) (15


)(15


Data Warehouse

Computer-based MIS

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(Enterprise Resource Planning Systems (ERPS

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( SAP/R3 ) (SAP AG

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Operational Level

Management Level

Strategic Level

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) ( Transaction Processing

systems


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-2

:Office System

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Knowledge work System

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Management Information Systems


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Decision support systems



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Executive support system

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- :

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) (DSS
((GDSS
.
( (ESS
. ) (ES

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The Types of Managerial Support Systems

(Decision Support Systems(DSS





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:
Systems
.
Support

.
Decision

.

- Decision Support Systems Components

) (17 .

(
)

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) (17

:
.1 Database Decision Support Systems


)
( PCs ) (A massive Database Warehouse


.
.2 Decision Support Systems Software
System


:
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-2

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) (OLAP

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) (Data mining



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) (Sensitivity Analysis
) -(
) (Goal Seeking Analysis
:

.3 User Interface

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(Group Decision-Support Systems(GDSS






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Components of Group DecisionSupport Systems

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) (18 .


LAN Server

) (18

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.1 Hardware

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.2 Software



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.3 People


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Group Decision Support SystemsForms


. ) (19
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Decision Room

Legislative

Computer-Mediated
conferencing

Local Area Decision


Network

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) (19

.1 Decision Room



) (Facilitator
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.2 Local Area Decision Network



) (LAN
) (Workstation


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.3 Legislative Session

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.4 Computer-Mediated Conference



) Computer

( Conferencing ) ( Audio Conferencing


) . ( Video Conferencing

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Teleconferencing



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Audio Conferencing

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Video Conferencing



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) (WAN


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(Executive Support Systems(ESS



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Characteristic of Executive Support Systems

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.1

Unstructured

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Future Oriented




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Uncertainty



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Low Level of Details



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Informal Resources




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- Benefits of Executive Support Systems

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Artificial Intelligence and Expert


Systems
- Concept of Artificial Intelligence



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. Characteristics of Artificial Intelligence :
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. Expert Systems ) Knowledge


(Based Systems )Artificial

(Intelligence




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67


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) (Rules
) (concept ) (Facts ) (Relation

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- Components of Expert Systems

) (21
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) (

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)(21

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.1 Knowledge Base




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:
) (Rule- Based / )

(Frame-Based ) (Object-Based
) . (Case-Based

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.2 Software Recourses

:
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Interface Engine

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.
-2

Programs User Interface





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.3 User Interface



) (Explanation Module


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- Expert System Development

:
.1 / Expert and/or Knowledge Engineer

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.
.2 Knowledge Accession Program



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Different Forms of Expert Systems.1

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Characteristics of Expert Systems .1 Separate Knowledge From Control

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.2 Posses Expert Knowledge




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.3 Focuses Expertise


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.4 Reasons with Symbols


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.5 Reasons Heuristically





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.6 Programming Versus Knowledge
Engineering

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.7 Expert Systems Applications




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