System cannot determine geographical information for this location and cannot derive a tax jurisdiction when entering

an transaction [ID 438718.1]

In this Document Sympto ms Caus e Solutio n Referenc es

Applies to:
Oracle Payables - Version 12.0.0 and later Oracle E-Business Tax - Version 12.0 and later Oracle Trading Community - Version 12.0 and later Oracle Receivables - Version 12.0.0 and later Information in this document applies to any platform.

Symptoms
E-Business Tax (EBTax) Information Center > Jurisdictions & Geographies > Note 438718.1 Customer receives error while attempting to create an invoice for a customer: System cannot determine geographical information for this location and cannot derive a tax jurisdiction, please contact your system administrator .

Cause
The geography hierarchy did not exist for the customer user was try to enter an transaction on

Had the customer run the following statement and the results returned E even after the Geography Name Referencing Program had been run.

select map_status, location_id

from hz_geo_name_reference_log where location_id = &location_id;

Solution

To implement the solution, please execute the following steps: I. II. III. First check if there is a value for profile option HZ :Generate Party Number, if so please do following: For the ship-to/bill-to which is failing navigate to the customer form and look up the particular ship-to/bill-to record. Please make note of the site number Run the following queries to determine the location_id which is failing
select party_site_id, party_id, location_id from hz_party_sites where party_site_number = '&site_number'; select location_id, country, address1, address2, address3, city, postal_code, state, county from hz_locations where location_id = &location_id;

IV.

once you have the valid location id, then run this query

select map_status, location_id

from hz_geo_name_reference_log where location_id = &location_id;

Map_status S means that the location_id is successfully created. Map_status E means that the location_id has not been successfully created.

V.

Navigate to Trading Community Manager -> Administration -> Geography Hierarchy Click on Manage Validations, and find the geography mapping and validations. . For eg: State, County, City, Postal Code Verify if tax validation and geography validation is enabled for each of the segments

VI.

In the customer form, query the customer in question and review the ship-to, bill-to addresses The format you selected under the geography hierarchy must match what you have entered under each bill-to, ship-to for example if you are missing the county and you have selected to have this segment validated under the geography hiearchy, you must have this field entered for the ship-to, bill-to under the customer.
You can use the standard TCA API to update the customer address (County information in this case): PL/SQL Package Name: HZ_LOCATION_V2PUB Procedure: update_location Parameter: County Please review the following documentations for more details information on TCA API: 1) Oracle Trading Community Architecture Technical Implementation Guide Release 12 Part No. B25895-01 Chapter 5: Person and Organization Information, Location, and Party Site API Use / Location APIs Update Location API Page 5-42 2) Note 201243.1: Using TCA API's Including Examples

VII.

Once steps have all been verified rerun the Geography Name Referencing Program again using the location_id as the parameter. Rerun this query once more

VIII.

select map_status, location_id

from hz_geo_name_reference_log where location_id = &location_id;

The map_status should now be S Once you have done this, please recreate the invoice and verify that issue has now been resolved

References
@NOTE:1384591.1 - Enter invoice errors with "The System Cannot Determine Geographical Information For This Location" @NOTE:469332.1 - Cannot Derive A Tax Jurisdiction When Entering When Entering Transaction @NOTE:1377318.1 - Create Debit Memo Errors with 'The System Cannot Determine Geographical Information For This Location'