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(17895/2010
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Mamdouh_Refaiy_17858@Hotmail.com
www.dr-mamdouhrefaiy.com
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LSS
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Motorola
+ 3,4





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2011


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Six Sigma Approach
:
8

) ( Carl Frederick Gauss 1777-1855




1920 ( Walter Shewhart

.
) (zero defect

) (Bill Smith
.






:
) (


1
2
3
4
5
6


68.27
95.45
99.73
99.9937
99.999943
99.9999998


690.000
308.537
66.807
6.210
233
3.4




.





9


.




3.4

%99.73 ) (GE
) (54000

25 -


.

) (Bob Galvin






) (16
.



) ( Larry Bossidy ) (Allied Signal
) ( Honey well ) (Jack Welch )General
. (Electric




.

10



Jack Welch
) (2000
) (CEO


. )(%5
.(%15-%10

:
** :




:
Measure


.
Analyze .
Improve
.
Control
.

Jack Welch General
Electric

Jeff Immelt
) (GE 2001

.






.
11


GE
Define
)(DMAIC

.

-:

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:
)(
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Shewhart,
.(Deming, Taguchi, 20 th Century
:
* * * * *
): (DMAIC
:
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12

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-4
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-5



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